Contact Centre Team Leader

HyperionDev

. Drive and maintain revenue growth in the admissions team through team coordination, internal processes, and engagement strategies .

Posted 10/17/2026full-timeCape Town • South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2C Sales Management, team leadership, and revenue growth strategies within the tech education sector. Proficient in managing sales pipelines, CRM systems, and achieving performance targets while fostering relationships with university partners.

Highest-signal resume keywords

B2C Sales ManagementRevenue Growth StrategiesCRM Systems ManagementTeam LeadershipLead Engagement Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementPipeline ManagementRevenue Target AchievementData ReportingProgramming LanguagesJavaPythonKPI TrackingSales Activity ReportingAdmissions Administration

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationProblem-SolvingPositive Attitude

Industry Keywords

Tech EducationE-LearningUniversity PartnershipsSales QuotasComplex Sales CyclesMarket Data CollationEngagement StrategiesWebinarsOpen DaysCompliance

Tech Stack

Tools & technologies

JavaPython

About the role

Key responsibilities & impact

Drive and maintain revenue growth in the admissions team through team coordination, internal processes, and engagement strategies
Promote and sell tech education products, including University Partner offerings
Spend 25% to 50% of time on direct sales calls and second-voice support, especially for intro and discovery-stage leads
Provide structured feedback to the Director of Revenue on revenue-scaling strategy
Line-manage team captains responsible for senior/admissions consultants across performance, people, and operations management
Manage US university partner performance
Implement lead-engagement best practices and advise prospects on course choice and enrollment
Create and manage shift schedules for target-market regions
Coordinate achievement of KPIs, revenue targets, activity targets, and SLAs
Maintain relationships with company and finance partners
Train junior and new admissions staff
Complete admissions administration and improve processes
Monitor competitors and identify new-business opportunities in e-learning
Schedule and host webinars and regional open days
Support launches of new university partners through communications and training strategies
Conduct call and email quality assurance reviews and provide feedback
Deliver product, systems, sales, policy, and operations training
Perform admissions consultant duties when required
Report sales revenue, sales activity, university performance, lead volume, and lead quality to the Director of Revenue/Head of Marketing
Maintain accurate weekly and monthly KPI tracking
Manage rules of engagement and ensure compliance with invoicing, discounts, and partner brand guidelines

Requirements

What you’ll need

2+ years of exposure to the tech industry
2+ years of professional, full-time B2C Sales Management experience
2+ years of professional, full-time sales or account management experience leading a team
2+ years of experience working through complex sales cycles with multiple touchpoints and decision-makers
2+ years’ track record of meeting revenue targets and performance quotas
2+ years of administering and managing an accurate pipeline and reporting from a CRM
Ability to record productivity, produce reports from, and maintain sales CRM systems and spreadsheets, and collate market data
Fast learner with meticulous attention to detail and near-perfect verbal and written communication skills
Problem-solving and positive attitude with an interest in the future of education and online learning
Understanding or knowledge of programming languages such as Java and Python
Ability to work US hours alongside the team

Benefits

Comp & perks

Flexible and remote working options
Opportunity to enrol part-time in Coding Bootcamps to learn new tech skills
Work with leading edtech, developer education, and developer assessment professionals across Africa, Europe, and the US
Purpose-driven, life-changing work
Culture of growth, learning, and continuous improvement