Technical Business Intelligence Analyst

HyperionDev

. Analyse, configure, and improve CRM, contact centre, reporting, and related Revenue Operations tools .

Posted 10/13/2026full-timeCape Town • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Operations, technical business analysis, and data-driven decision-making. Proficient in configuring CRM platforms, building performance metrics, and utilizing AI tools for process improvement.

Highest-signal resume keywords

Technical Business AnalysisRevenue OperationsCRM ConfigurationData AnalysisAdvanced Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness IntelligenceSQLReport BuildingDashboard CreationProcess Flow DesignData ValidationAutomationNo-Code SolutionsPerformance Metrics

Soft Skills

Attention to DetailWritten CommunicationVerbal CommunicationProactive ImprovementCollaboration

Tools & Technologies

CRM PlatformsPower BITableauMetabaseGoogle SheetsExcelGenerative AI ToolsAPIsData WarehousingContact Centre Tools

Industry Keywords

Revenue OperationsEcommerceSaaSOnline EducationStudent AcquisitionPayment ProcessesSales FunnelsRevenue ForecastingAttribution AnalysisCommercial Performance

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Analyse, configure, and improve CRM, contact centre, reporting, and related Revenue Operations tools
Gather stakeholder needs and translate them into requirements, process flows, and specifications for system changes and integrations
Analyse revenue and operational data to identify trends, anomalies, and performance drivers
Define and maintain performance metrics and dashboards for lead conversion, pipeline progression, enrolments, revenue, and team productivity
Validate data across systems, investigate discrepancies, and improve data capture and reporting practices
Identify bottlenecks across the student acquisition and payment journey and implement data-supported improvements
Configure tools and support system integrations
Use AI, automation, and platform features to reduce manual work and improve accuracy
Investigate tooling and reporting issues, coordinate fixes, and validate system changes
Communicate insights and recommendations to leadership, commercial teams, and external partners when required
Monitor Revenue Operations practices, industry trends, and emerging tools to identify continuous-improvement opportunities

Requirements

What you’ll need

2+ years’ experience in technical business analysis, Revenue Operations, business intelligence, or a similar systems-and-data role
Bachelor’s degree in Information Systems, Business Analytics, Data Science, Statistics, Mathematics, Economics, or a related discipline
Experience working with CRM platforms and configuring business tools for operational workflows
Experience gathering business requirements and translating them into system configurations, reporting requirements, or technical specifications
Strong analytical and numerical skills
Experience building reports and dashboards and analysing commercial or operational performance metrics
Advanced Excel or Google Sheets skills
Experience integrating tools and working with data flows between systems, including no-code or low-code solutions
Experience using generative AI tools for analysis, automation, or tool integration
Exceptional attention to detail and disciplined data validation
Excellent written and verbal communication skills
Proactive approach to identifying and implementing improvements
Ability to work independently and collaborate across commercial and technical teams
Preferred: 4+ years’ experience in technical business analysis, Revenue Operations, or a related analytical role
Preferred: Experience in technology, SaaS, ecommerce, or online education
Preferred: Proficiency in SQL and business intelligence tools such as Power BI, Tableau, or Metabase
Preferred: Familiarity with APIs, data warehousing concepts, and large datasets
Preferred: Experience with sales funnels, revenue forecasting, attribution, or conversion analysis
Preferred: Experience improving CRM workflows, contact centre tooling, or payment processes
Preferred: Experience generating code or building automations using Claude Code or similar AI tools
Preferred: Experience preparing reports for university partners or government contract delivery

Benefits

Comp & perks

Stock option scheme / potential direct ownership in the business
Hybrid work with flexible scheduling
Remote working options for candidates not near a HyperionDev campus
Opportunity to enrol part-time in HyperionDev Coding Bootcamps
Exposure to technology and teams across Africa, Europe, and the US
Purpose-driven work making education and tech careers more accessible