Director of Business Operations – Systems

Hyperproof

. Optimize the revenue and business systems ecosystem across Sales, Customer Success, Account Management, Implementation, and Deal Desk .

Posted 10/28/2026full-timeRemote • United StatesLead💰 $146,000 - $206,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Operations and Business Systems within a B2B SaaS environment, with a strong focus on Salesforce administration, CPQ platforms, and financial modeling. Proven ability to lead teams, optimize processes, and enhance operational efficiency through strategic systems architecture and data governance.

Highest-signal resume keywords

Revenue Operations ManagementSalesforce AdministrationCPQ Platform ExpertiseB2B SaaS Financial ModelingTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce StrategyComplex FlowsData ModelingFinancial System ReconciliationProcess OptimizationForecastingChurn AnalysisPipeline ManagementPricing AnalysisData Governance

Soft Skills

Team LeadershipMentoringCollaborationCommunicationStrategic Thinking

Tools & Technologies

Nue CPQPlanhatMaxioGainsightChurnZeroIntercomPardotOutreachSlackZoom

Certifications & Qualifications

Bachelor's Degree in BusinessInformation SystemsFinance

Industry Keywords

B2B SaaSARRNRRGRRQuote-to-CashSales Capacity ModelingDeal DeskCustomer SuccessOperational EfficiencyData Integrity

Tech Stack

Tools & technologies

SFDCVoIP

About the role

Key responsibilities & impact

Optimize the revenue and business systems ecosystem across Sales, Customer Success, Account Management, Implementation, and Deal Desk
Act as a strategic systems architect, RevOps partner, and team lead managing two direct reports
Partner with Sales, Marketing, Finance, and Customer Success leaders on process optimization, territory and capacity insights, pipeline reviews, and GTM execution
Own renewal and expansion forecasting, weekly pipeline hygiene, NRR channel updates, and churn analysis
Manage Deal Desk reviews, order form templates, custom SKU controls, and monthly SFDC-Maxio reconciliations
Conduct quarterly pricing and discounting analysis with Finance and Product Marketing
Administer Salesforce and Nue CPQ, including product catalogs, SKUs, packaging, pricebooks, custom attributes, flows, data integrity, and approvals
Co-own the business systems roadmap and deployment release calendars
Manage Planhat-to-Salesforce bidirectional data synchronization
Oversee access provisioning, security reviews, license management, vendor contracts, renewals, invoices, and systems budgets
Lead, mentor, and direct a small team; establish intake, prioritization, and sprint cadences
Maintain technical documentation, architecture maps, and user training guides
Use AI and automation to streamline workflows, enrich CRM data, and improve operational output
Deliver system audits, data governance frameworks, process improvements, roadmap projects, and measurable efficiency gains

Requirements

What you’ll need

6+ years of progressive experience in Revenue Operations, Sales Operations, or Business Systems within a B2B SaaS environment
3+ years of team lead or managerial experience guiding direct reports
Advanced experience with Salesforce strategy, architecture, complex Flows, and system integration patterns
Direct administration experience with CPQ platforms; Nue CPQ preferred
Hands-on experience administering customer success platforms such as Planhat, Gainsight, ChurnZero, or similar, integrated with CRM systems
Strong understanding of B2B SaaS financial models, including ARR, NRR, GRR, logo retention, quote-to-cash, and sales capacity modeling
Expert-level capability in reporting, dashboard creation, data modeling, and financial system reconciliations such as SFDC to Maxio
Bachelor's degree in Business, Information Systems, Finance, or equivalent practical experience
Experience with Salesforce, Nue CPQ, Maxio, Planhat, Intercom, Pardot, Outreach, ChiliPiper, LeanData, ZoomInfo, LinkedIn Sales Navigator, Chorus.ai, Gong, 6Sense, Highspot, Slack, Teams, and Zoom
Valid non-VOIP phone number required

Benefits

Comp & perks

Base salary and equity compensation
Unlimited PTO
401K with immediate vesting and 4% company match
$500 home office stipend
Choice of PC or Mac laptop
Slack channel notifications turn off after 5 pm based on your time zone
Annual company in-person events
Quarterly in-person connects
Medical, dental, and vision coverage for employees and dependents
Annual compensation reviews
12 weeks of parental leave
1 year free diapers and wipes with Honest
$100 quarterly paid wellness stipend
Pet insurance discount
Two Hypercharge weeks of company-wide rest in July and December