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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network security infrastructures, including TCP/IP, routing, and security policy management, while effectively managing operational processes and client interactions. Proficient in troubleshooting complex incidents and maintaining compliance with security standards.
Highest-signal resume keywords
Network Security ManagementTCP/IP, Routing, Switching, VLANs, NAT, VPNsPalo Alto Networks and/or Fortinet ExpertiseITIL Principles and ITSM Tool ProficiencyOperational KPI Analysis and Capacity Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Security Infrastructure SupportTraffic-Flow AnalysisIncident ManagementChange ManagementProblem ManagementTechnical Documentation CreationTroubleshooting Complex IncidentsCompliance CheckingCapacity PlanningService Level Agreement (SLA) Management
Soft Skills
Stakeholder CoordinationClient InteractionLeadership in Action PlansRisk Identification and ManagementContinuous Improvement Mindset
Tools & Technologies
ITSM ToolNDR (Vectra, Gatewatcher)DDISecurity Policy Management ToolsMonitoring Tools
Industry Keywords
CybersecurityOperational MaintenanceManaged ServicesNetwork Security ComplianceService Governance
Tech Stack
Tools & technologiesDNSFluxITSMSwitchingTCP/IP
About the role
Key responsibilities & impact- Provide support for and operate network security infrastructures
- Maintain infrastructures in operational and secure condition
- Enhance and optimize the solutions under management
- Diagnose and resolve complex incidents
- Handle requests and changes, particularly traffic-flow openings
- Improve the security level and maintain infrastructure compliance
- Lead action plans and track significant incidents, problems, requests, and changes
- Manage priorities and coordinate stakeholders
- Monitor service commitments and SLAs
- Produce and analyze operational KPIs
- Monitor capacity and workload to anticipate requirements and saturation points
- Coordinate topics with vendor and manufacturer support teams
- Prepare and lead operational review meetings with clients
- Contribute to service governance bodies
- Identify risks, blockers, and areas for improvement, then track corrective actions
- Contribute to the continuous improvement of technical aspects, organization, processes, and delivery quality
- Work in coordination with the technical team, Business Unit management, and client contacts
Requirements
What you’ll need- Higher education in computer science, networking, or cybersecurity—ideally a Master’s degree or equivalent—or equivalent professional experience
- Experienced professional, ideally with 5 years of experience in networking and network security
- Significant experience in a support, operational maintenance, or managed services environment is highly valued
- Experience working regularly with clients and the ability to progressively take responsibility for the operational management of a service
- Excellent knowledge of TCP/IP, routing, switching, VLANs, NAT, VPNs, DNS/DHCP, and traffic-flow analysis
- Expertise or significant experience with Palo Alto Networks and/or Fortinet
- Experience in several of the following areas is highly valued: NDR (Vectra, Gatewatcher), DDI, Security Policy Management, monitoring, and compliance checking of network security rules
- Strong troubleshooting skills and the ability to handle complex incidents in critical production environments
- Proficiency with an ITSM tool and good knowledge of ITIL principles: Incident, Request, Change, and Problem Management, as well as SLA management
- Ability to create and maintain procedures, technical documentation, runbooks, and knowledge bases
- Ability to interact effectively with vendor and manufacturer support teams
- Ability to build and monitor operational KPIs, lead action plans, analyze activity trends, and contribute to capacity planning
- Professional English proficiency required
Benefits
Comp & perks- Employee well-being and work-life balance are top priorities, recognized through the Happy At Work certification
- Close support from a technical manager
- Personalized training plan
- Certification funding
- Career development opportunities
- Internal mobility
- Opportunities in France (Nantes, Lyon, and the Paris region) and internationally (Montreal, Hong Kong)
- Funding for collaborative projects through Teamstarter
- Inclusive environment and commitment to equal opportunities
- Necessary accommodations to support the integration of candidates with disabilities