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Implementation Specialist – On-Site, Hybrid
i3 Verticals. Review contracts with the Project Manager to understand scope of work, deliverables, and special requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in software implementation, configuration, and quality assurance, with a strong focus on customer collaboration and training. Proficient in assessing technology environments and delivering effective solutions tailored to business needs.
Highest-signal resume keywords
Software Implementation ExperienceQuality Assurance ReviewsCustomer Training DeliveryAnalytical Problem-Solving SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ConfigurationSystem Requirements AssessmentSoftware DemonstrationsImplementation MethodologiesData ConversionTroubleshootingProcess Improvement DocumentationCustomer SupportCourt Project ExperienceSoftware Support
Soft Skills
CollaborationDetail-OrientedSelf-StarterIndependent WorkAbility to Prioritize
Certifications & Qualifications
Associate Degree in Computer/Software-Related FieldBachelor’s Degree in Computer/Software-Related Field (Preferred)
Industry Keywords
Operational ProcessesCustomer StakeholdersProject ManagementCross-Functional TeamsGeneral Court Knowledge
About the role
Key responsibilities & impact- Review contracts with the Project Manager to understand scope of work, deliverables, and special requirements
- Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes
- Assess customers’ technology environment, system requirements, and accessibility
- Prepare and conduct software demonstrations
- Configure software solutions to meet customer business and operational requirements
- Perform quality assurance reviews of system configurations and converted data prior to deployment
- Deliver remote and onsite training for administrators, end users, and other customer stakeholders
- Provide implementation support throughout testing, go-live, and post-deployment stabilization
- Troubleshoot and resolve configuration issues and customer-reported concerns
- Coordinate with Support to ensure a smooth transition from implementation to maintenance
- Maintain proactive communication regarding project status, risks, issues, and milestones
- Build and maintain positive working relationships with customers, partners, and cross-functional teams
- Follow established implementation methodologies and document process improvements, procedures, and best practices
- Evaluate customer enhancement requests and collaborate with internal departments on scoping and prioritization
Requirements
What you’ll need- Associate degree in computer/software-related field or 3+ years of software implementation experience
- Excellent communication skills with the ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines
- Bachelor’s degree in computer/software-related field or 5+ years of software/IT customer service experience (preferred)
- 3+ years’ experience in a software, training, and implementation environment (preferred)
- 1+ years' experience with court projects (preferred)
- General court knowledge is a plus
- 2 years of software support and implementations
Benefits
Comp & perks- Travel up to 40%
- Exempt position