i3 Verticals

Product Manager

• Define goals and create a vision for development projects
• Act as a primary liaison with customers, business managers, stakeholders, and the development team
• Communicate goals clearly and align the product vision with business objectives
• Manage and prioritize backlog items based on overall strategy and business objectives
• Map project dependencies with the project coordinator to determine the necessary development sequence
• Prioritize projects and stakeholder needs based on scope, budget, and time
• Understand and anticipate client needs to manage the development process effectively
• Oversee product development through planning, refinement, review, and sprint phases

Product Owner

Implementation Specialist

• Review contracts with the Project Manager to understand scope of work, deliverables, and special requirements
• Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes
• Assess customers’ technology environment, system requirements, and accessibility
• Prepare and conduct software demonstrations
• Configure software solutions to meet customer business and operational requirements
• Perform quality assurance reviews of system configurations and converted data prior to deployment
• Deliver remote and onsite training for administrators, end users, and other customer stakeholders
• Provide implementation support throughout testing, go-live, and post-deployment stabilization
• Troubleshoot and resolve configuration issues and customer-reported concerns
• Coordinate with Support to ensure a smooth transition from implementation to maintenance
• Maintain proactive communication regarding project status, risks, issues, and milestones
• Build and maintain positive working relationships with customers, partners, and cross-functional teams
• Follow established implementation methodologies and document process improvements, procedures, and best practices
• Evaluate customer enhancement requests and collaborate with internal departments on scoping and prioritization

Implementation Specialist – On-Site, Hybrid

Consultant

• Provide technical knowledge across projects from requirements gathering through production rollout
• Interpret, create, install, configure, and test software programs for business applications
• Develop OnBase solutions for document capture, document storage, workflow, and other OnBase areas
• Write and maintain documentation covering program development, logic, coding, testing, changes, and corrections
• Participate in internal design reviews of Functional Specifications
• Create test transactions and run tests to identify errors and verify specifications
• Provide technical assistance for program errors, problems, and questions
• Analyze customer requests and determine functional specifications
• Confer with system users to clarify objectives and assess service feasibility
• Consult with clients to understand functions to automate, needs, objectives, features, and input/output requirements
• Research and evaluate software and hardware for programming or platform use

Product Owner

Implementation Specialist – On-Site, Hybrid

Senior Solution Consultant