Software Support Analyst II

i3 Verticals

. Provide front-line technical support for proprietary software applications via phone, email, and remote access to external clients .

Posted 11/11/2026full-timeRemote • Louisiana • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting skills and effective communication abilities while providing technical support for software applications. Capable of managing multiple responsibilities and building relationships with clients and team members.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsVerbal Communication SkillsWritten Communication SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SupportApplication Issue ResolutionData AnalysisRemote Access SupportTechnical Concepts Understanding

Soft Skills

Relationship BuildingWorkload PrioritizationTeam Collaboration

Certifications & Qualifications

High School DiplomaAssociate's Degree

Industry Keywords

Client TrainingIssue DocumentationSupport AnalystRemote Work

About the role

Key responsibilities & impact

Provide front-line technical support for proprietary software applications via phone, email, and remote access to external clients
Build and maintain relationships with team members, management, in-house software developers, and clients
Identify, troubleshoot, and resolve application issues
Communicate and escalate unresolved issues to appropriate team members
Document reported issues and task details and analyze gathered data
Deploy and provide training on software applications to new clients and current clients receiving new versions
Work in a small team of Support Analysts and report to the Team Lead

Requirements

What you’ll need

High school diploma or equivalent
Two (2) years related experience
Two years of software support experience
Proficient understanding of computer and technical concepts
Strong troubleshooting skills
Strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively
Role is remote and U.S. based
Associate’s degree or higher from a college or university is preferred
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

Benefits

Comp & perks

5-10% travel required
Equal Opportunity Employer