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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and troubleshooting live systems, ensuring service uptime, and providing customer-focused incident resolution. Proficient in managing service changes and automating routine tasks to enhance operational efficiency.
Highest-signal resume keywords
NOC ExperienceLinux Server KnowledgeIncident ResolutionNetworking Devices ProficiencyAPI Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Live Incident HandlingSystem MonitoringLog InterpretationRoot Cause AnalysisService Change ManagementAutomation of Routine TasksDocumentation MaintenanceOSI Model UnderstandingDOD Model UnderstandingCustomer Communication
Soft Skills
Customer-FocusedCollaborativeProactive Problem Solving
Tools & Technologies
LinuxWindows ServersRoutersSwitches
Industry Keywords
LiveOpsOperational RoleService Uptime24/7 Service Continuity
Tech Stack
Tools & technologiesLinux
About the role
Key responsibilities & impact- Monitor live systems 24/7 and identify and resolve issues proactively
- Troubleshoot incidents across server, network, and software layers
- Update customers during incidents and resolve issues quickly
- Analyze root causes and escalate to internal teams or vendors when needed
- Provide hands-on support for remote data centers
- Manage planned and emergency service changes
- Notify customers about maintenance and updates
- Automate routine tasks to reduce time and errors
- Maintain processes and documentation
- Collaborate with colleagues in Rotterdam to ensure 24/7 service continuity
Requirements
What you’ll need- At least 3 years of experience in a NOC, LiveOps, networking, or similar operational role
- Experience handling live incidents, monitoring critical systems, and ensuring service uptime
- Knowledge of Linux and Windows servers
- Experience interpreting logs and hardware alerts
- Knowledge of networking devices such as routers and switches
- Understanding of the OSI model or DOD model
- Ability to explain and ideally troubleshoot APIs
- Customer-focused incident resolution and communication
- Must already live within a 40-mile radius of the Alpharetta, Georgia office
- Comfortable working rotating shifts, including evenings and weekends
- Able to work the Sunday–Wednesday or Wednesday–Saturday schedule
- Able to work day shifts (10:00am–8:00pm) and evening shifts (3:00pm–1:00am)
Benefits
Comp & perks- Annual bonus
- 15 vacation days (excluding national holidays)
- Travel allowance
- Premium-free pension
- Career guidance
- Education reimbursement
- Lifetime access to Ubisoft’s game library
- Two free games every year
- Extra pay for rotating shifts