i3D.net

Operations

• Monitor live systems 24/7 and identify and resolve issues proactively
• Troubleshoot incidents across server, network, and software layers
• Update customers during incidents and resolve issues quickly
• Analyze root causes and escalate to internal teams or vendors when needed
• Provide hands-on support for remote data centers
• Manage planned and emergency service changes
• Notify customers about maintenance and updates
• Automate routine tasks to reduce time and errors
• Maintain processes and documentation
• Collaborate with colleagues in Rotterdam to ensure 24/7 service continuity

Live Operations Specialist – Gaming Infrastructure