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Claims Adjuster
iA American Warranty Group. Answer inbound calls from customers, repair facilities, and dealers regarding Vehicle Service Contract (VSC) claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing Vehicle Service Contract claims, including reviewing contracts, determining claim eligibility, and maintaining accurate documentation. Proficient in utilizing automotive labor guide applications and providing effective communication to customers and leadership.
Highest-signal resume keywords
Automotive Claims ExperienceCustomer Service SkillsAttention To DetailClaims Decision-MakingASE Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingContract ReviewParts And Labor EstimatesDocumentation SkillsAutomotive Repair Knowledge
Soft Skills
Communication SkillsCritical ThinkingOrganizational SkillsAdaptability
Tools & Technologies
AlldataMitchell Pro DemandToro System
Certifications & Qualifications
ASE Certification
Industry Keywords
Vehicle Service ContractClaims ProtocolsAutomotive IndustryCustomer InteractionCall Center Environment
About the role
Key responsibilities & impact- Answer inbound calls from customers, repair facilities, and dealers regarding Vehicle Service Contract (VSC) claims
- Review contracts to verify coverage eligibility and ensure claims protocols are followed
- Gather and evaluate parts and labor estimates using automotive labor guide applications such as Alldata and Mitchell Pro Demand
- Determine claim eligibility, apply applicable benefits, and communicate claim decisions and payment procedures
- Process claim documentation and maintain accurate records in the Toro system
- Provide claim summaries and updates to leadership
Requirements
What you’ll need- Strong customer service and communication skills
- Critical thinking and sound claims decision-making abilities
- Strong attention to detail and accurate documentation skills
- Ability to stay organized and adapt in a fast-paced environment
- At least 2 years of experience in automotive claims, automotive repair, customer service, or a call center environment
- Experience working within a computer-based business environment
- Ability to read and interpret contracts and vehicle repair estimates
- ASE (Automotive Service Excellence) certification preferred
- Spanish language fluency considered an asset
- Must be authorized to work for any employer in the U.S.
- Employment visa sponsorship is not available, including H-1B visas and STEM OPT work authorizations
Benefits
Comp & perks- Flexible Health, Dental and Vision insurance
- 401(k) + company match
- PTO Plan
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Hybrid work environment
- Flexibility and access to inspiring and innovative workspaces
- Learning and development opportunities
- Healthy, safe, fair, and inclusive work environment