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About the role
Key responsibilities & impact- Lead capacity optimisation and cross-functional planning to maximise revenue, drive operational performance, and enhance customer experience
- Manage teams optimising IAG Cargo’s capacity and coordinate planning across Commercial, Operations, and third-party teams
- Monitor forward booked position, available capacity, and operational capability to guide Tactical Capacity and Commercial Delivery teams
- Use handled tonnage forecasts at hubs to drive tactical and strategic planning and influence Sales activity
- Align optimisation of capacity from IAG airline operating companies and external providers, including trucking, freighter, and interline capacity
- Challenge Commercial, Operations, and Sales activity affecting optimal delivery
- Analyse Integrated Planning performance data and implement strategic and tactical improvements to core KPIs
- Own transformation-plan project delivery and foster continuous improvement
- Review SLA and contract performance of capacity providers and offshore capability
- Participate in external capacity sourcing negotiations to maximise flexibility and maintain an efficient cost base
- Own performance of key regions and suppliers and align with Network Management during strategic capacity procurement
Requirements
What you’ll need- Experience managing multiple managers across shifts
- Strong cross-functional communication skills
- Analytical thinking with a structured approach to data and planning
- Commercial astuteness and clear understanding of operational imperatives
- Confidence under pressure and adaptability in a shift-based environment
- Experience in network or lane management, inventory, or operational planning (desirable)
- Proven oversight of contribution and performance metrics (desirable)
- Familiarity with airline and trucking capacity sourcing (desirable)
- Experience managing high-performing shift-based teams during constraints or disruption (desirable)
- Familiarity with Optima and other airline cargo systems (desirable)
Benefits
Comp & perks- Competitive salary
- Bonus
- Hybrid environment with 3 days a week in the office and two from home
- Unlimited basic and premium standby tickets on British Airways and group airlines
- Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family
- Flexible bank holiday policy
- LinkedIn Learning
- Rosetta Stone language courses
- Free onsite gym facility
- Access to the UNMIND app
- Community of Mental Health First Aiders
- Discounts on Apple, cinema tickets, and other products through Perks at Work