ibex

Customer Support

• Assist members with inquiries related to health insurance coverage, claims, benefits, and provider networks
• Provide guidance on provider networks, referrals, and pre-authorizations
• Troubleshoot and resolve issues related to billing, payments, and coverage
• Ensure compliance with HIPAA regulations when handling sensitive member information
• Collaborate with internal departments to resolve complex member concerns
• Maintain accurate records of customer interactions and resolutions in CRM systems
• Meet performance metrics such as response time, resolution rate, and customer satisfaction scores
• Stay updated on policies, state regulations, and healthcare industry changes
• Provide support via phone, email, and chat

Explore Customer Service Representative at ibex. Review requirements and application details.