Client Relationship Manager

IBISWorld

. Own a portfolio of standard, premium, and API/data integration subscriptions throughout the client lifecycle, from onboarding through renewal .

Posted 11/4/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing B2B SaaS subscriptions and API/data integrations, focusing on client onboarding, retention, and growth. Proficient in utilizing data-driven insights to enhance client engagement and satisfaction while collaborating across teams to drive successful outcomes.

Highest-signal resume keywords

B2B SaaS Account ManagementAPI Product UpsellingData Integration StrategyCRM Proficiency (Salesforce, Gong)Client Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API UnderstandingData IntegrationClient OnboardingAccount Health AssessmentSuccess Plan CreationEngagement TrackingRisk ManagementConsultative SellingTechnical CuriosityAnalytical Skills

Soft Skills

Communication SkillsOrganizational SkillsCollaborative MindsetProactive ApproachRelationship Building

Tools & Technologies

SalesforceGongCustomer Success ToolsAPI PlatformsData Feeds

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SuccessAccount ManagementSubscription ServicesConsultative SalesFinancial Services

Tech Stack

Tools & technologies

Snowflake

About the role

Key responsibilities & impact

Own a portfolio of standard, premium, and API/data integration subscriptions throughout the client lifecycle, from onboarding through renewal
Build relationships across client organizations and lead discovery to understand goals, success metrics, and value drivers
Create and execute success plans to increase adoption and ROI through engagement, training, and business reviews
Assess account health using data, identify risks, and recommend optimization strategies
Engage senior leaders to demonstrate business impact and align on long-term value
Identify and close consultative upsell and cross-sell opportunities
Expand API usage, data feeds, and integrated solutions by understanding client technical environments and workflows
Educate clients on the platform, APIs, Microsoft Copilot, Anthropic Claude, and Snowflake
Conduct onboarding aligned with client objectives and use cases
Track engagement and usage trends, including API consumption, and accelerate time-to-value
Support complex integrations with Product and Operations
Lead renewal strategy for platform and API/integration contracts
Maintain accurate CRM pipeline, forecasts, and account health information
Manage risk, resolve issues, and maintain client satisfaction and retention
Respond to escalations and inquiries with urgency and professionalism
Use customer success tools and workflows to operate efficiently and continuously improve
Partner with Sales, Product, Research, and Operations to shape client outcomes and drive growth

Requirements

What you’ll need

Track record of building trusted relationships with stakeholders at every level, including senior leaders
Strong consultative, analytical, and communication skills, with ability to turn insights into action
Experience managing B2B SaaS or subscription accounts, with proven results in retention and growth
Proven success upselling and renewing API products and data integrations
Ability to position API and data integration value to business and technical audiences, including IT, data, and engineering teams
Technical curiosity and ability to understand and explain APIs, data integrations, and platform capabilities
Strong organization and proactive approach; ability to juggle multiple priorities in a fast-paced environment
Comfort with CRM and customer success platforms such as Salesforce and Gong
Ability to use data to make decisions
Collaborative mindset and experience partnering across teams
Bachelor's degree (relevant field preferred)
Experience in customer success, account management, or client services
Bonus: experience with Commercial Banking, Procurement, Enterprise, Financial Services, or Professional Services clients
Legal US residency or authorization to work in the US without visa sponsorship from IBISWorld

Benefits

Comp & perks

Full-time employment
Hybrid work arrangement
Opportunity to help shape a new Austin office and grow with the company
Exposure to AI and data integrations including Microsoft Copilot, Anthropic Claude, and Snowflake
Equal employment opportunities and nondiscrimination protections
Reasonable accommodation for essential job functions