IT Systems Administrator

Ibotta

. Own the Jira Service Management queue as the primary escalation .

Posted 10/9/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $77,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and systems administration, with a strong focus on managing MDM platforms like Jamf Pro and Microsoft Intune. Proficient in administering enterprise SaaS applications and maintaining documentation standards while providing exceptional user support.

Highest-signal resume keywords

Jira Service ManagementJamf ProMicrosoft IntuneScripting and AutomationSaaS Application Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSystems AdministrationMDM Platform ExperienceScripting (Bash, Python, PowerShell)Documentation DisciplineSLA ManagementTicketing System KnowledgeUser Lifecycle ManagementGroup Membership ManagementApplication Access Management

Soft Skills

Written CommunicationVerbal CommunicationProblem-SolvingTechnical ExplanationCollaboration

Tools & Technologies

OktaGoogle WorkspaceSlackAtlassian CloudO365PaperCutConference Room TechnologyOffice Network Hardware

Industry Keywords

IT OperationsIT SupportIncident ManagementService Level Agreement (SLA)Knowledge Base Management

Tech Stack

Tools & technologies

CloudJamfPythonServiceNow

About the role

Key responsibilities & impact

Own the Jira Service Management queue as the primary escalation
Resolve incidents and requests against SLA with clear documentation on every ticket
Perform delegated MDM tasks in Jamf Pro and Microsoft Intune, including enrollment, device record hygiene, policy scoping, application installs, and remote remediation
Administer day-to-day access in Okta, Google Workspace, Slack, Atlassian, and O365
Manage user lifecycle, group membership, license assignment, and application access requests
Write and maintain knowledge base articles, runbooks, and self-service guides
Enable employees and Desktop Support to resolve common issues without escalation
Manage endpoint-adjacent services such as conference room technology, PaperCut print and badging, and office network hardware
Partner with IT Engineering and IT Desktop Support to move repetitive work into documented, repeatable workflows
Support employees from first day to last
Uphold Ibotta’s Core Values

Requirements

What you’ll need

3–5 years of industry experience in IT support, systems administration, or IT operations
Bachelor's degree in Computer Science, Information Technology, or Information Systems preferred; equivalent experience accepted
Hands-on experience with an MDM platform
Exposure to Jamf Pro or Microsoft Intune strongly preferred
Interest in scripting and automation, with some exposure to Bash, Python, or PowerShell
Working knowledge of an IT ticketing system such as Jira Service Management or ServiceNow
Track record of SLA and documentation discipline
Comfort administering enterprise SaaS applications such as Okta, Google Workspace, Slack, Atlassian Cloud, or O365
Great written and verbal communication skills
Ability to explain technical concepts to non-technical employees
Ability to devise non-traditional solutions to meet business needs
Candidates must live in the United States
Applicants must be currently authorized to work in the United States on a full-time basis

Benefits

Comp & perks

Relocation bonus
Flexible time off
Medical, dental, and vision benefits
Employee Stock Purchase Program
401(k) match
Paid parking
Snacks
Occasional meals
Equity included in overall compensation package