Sales Consultant, Bilingual Customer Service

IBS - International Business School Americas

. Provide exceptional customer support and service, ensuring customer satisfaction and addressing their needs .

Posted 10/5/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing exceptional support and resolving issues effectively while meeting performance targets. Proficient in documenting interactions and collaborating with team members to enhance customer satisfaction.

Highest-signal resume keywords

Customer SupportSales ExperienceFluent SpanishFluent EnglishPerformance Targets

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer SatisfactionProblem SolvingCommunicationCollaborationAttention to Detail

Industry Keywords

Customer InteractionsService InformationProduct KnowledgeComplaint ResolutionInternal Systems

About the role

Key responsibilities & impact

Provide exceptional customer support and service, ensuring customer satisfaction and addressing their needs
Meet established performance targets
Document customer interactions in detail in the system and tracking spreadsheets
Answer phone calls and respond to emails and chat messages courteously and efficiently
Listen carefully to customers’ needs and concerns and offer appropriate solutions
Record relevant service information and details in internal systems
Provide accurate information about the company’s products, services, and policies
Resolve customer issues and complaints proactively and effectively
Collaborate with the team to achieve customer service and quality targets

Requirements

What you’ll need

Sales experience is essential
A completed university degree is preferred
Fluent Spanish or fluent English
This position is also open to candidates with disabilities

Benefits

Comp & perks

Performance bonus: Additional payment is provided after targets are achieved
Meal voucher: A card to cover lunch expenses
Transportation allowance: Simply provide your daily commute itinerary to receive the benefit