Customs Compliance Specialist II

ICAT Logistics

. Serve as the dedicated Client Support & Compliance resource for ICAT Customs Brokerage .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $71,740 - $84,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customs brokerage and compliance, with a strong focus on client support, regulatory adherence, and process optimization. Proficient in managing client relationships and delivering tailored customs solutions while ensuring compliance with government regulations.

Highest-signal resume keywords

Licensed Customs BrokerCustoms Brokerage ExperienceACE KnowledgeClient-Facing CommunicationAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customs AuditsPost-Entry CorrectionsEntry ProcessingCompliance ReviewsDocumentation Gathering

Soft Skills

Superior Communication SkillsDetail-OrientedOrganizational SkillsTeam Player AttitudeRelationship Building

Tools & Technologies

Microsoft OfficeICAT ACE Account

Certifications & Qualifications

Active U.S. Customs Broker License

Industry Keywords

Import/Export RestrictionsCustoms CompliancePartner Government Agency RequirementsFDAUSDAEPANHTSA

About the role

Key responsibilities & impact

Serve as the dedicated Client Support & Compliance resource for ICAT Customs Brokerage
Prepare and file post-entry corrections and amendments, and conduct compliance reviews and entry audits
Follow up on documentation and respond to agency and client inquiries on post-entry matters
Lead client calls on ACH transitions, SOPs, and process changes; document outcomes and follow-up
Advise clients on import/export restrictions and customs compliance impacts on their supply chain
Join new client calls and design customs brokerage solutions fitting client requirements
Partner with Sales, Operations, and IT on implementation and continued business development
Develop and apply standard onboarding procedures for a consistent client experience
Support client and agency post-entry audits from documentation gathering through resolution tracking
Evaluate client and ICAT processes against customs and Partner Government Agency requirements, including FDA, USDA, EPA, and NHTSA
Perform control checks and recommend corrective action
Monitor regulatory changes, support compliance policies and procedures, and assist with the ICAT ACE account as directed
Scope client compliance needs and assist with consulting-focused proposals
Support the ICAT CX initiative and cross-functional regulatory changes with Operations, IT, HR, and Finance
Support the Entry Team with Custom Entry Processing as needed
Perform other assigned duties

Requirements

What you’ll need

Must be a Licensed Customs Broker
Active U.S. Customs Broker License required
3+ years of customs brokerage, post-entry, or compliance experience
Bachelor’s degree in a business-related or supply chain field preferred
Working knowledge of ACE, entry processing, post-summary corrections, and customs audits
Experience leading client-facing calls and delivering client education
Advanced skills with Microsoft Office products
Superior communication skills and a highly motivated, positive team-player attitude
Extremely well organized and detail-oriented, able to set priorities, multi-task, and meet deadlines
Proven analytical and problem-solving skills in a time-sensitive, logistics environment
Ability to build credible relationships and work well in a client-centric setting
Consistency in follow-up and follow-through, with a high level of personal integrity
Ability to use close and distance vision and focus
Clear, easy to understand oral communication ability
Ability to lift up to 20 pounds and sit for prolonged periods; may occasionally stoop, climb, or squat