Export Operations Agent – Air & Ocean

ICAT Logistics

. Provide the highest-level customer experience through processing air export shipments .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $58,990 - $69,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in air export shipment processing, vendor negotiations, and compliance with international regulations. Proven ability to enhance operational efficiency through SOP development and effective communication with clients and vendors.

Highest-signal resume keywords

Air Export Shipment ProcessingVendor Rate NegotiationInternational Regulations ComplianceTransportation Management System (TMS)Customer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transportation and Freight Forwarding ExperienceSpot Quotes KnowledgeLTL and TL ServicesNMFC and Density RatingRouting FreightInternational and Domestic GeographyAnalytic and Problem-Solving SkillsMicrosoft Office Proficiency

Soft Skills

Superior Communication SkillsTime Management SkillsAttention to DetailTeam PlayerAdaptability

Tools & Technologies

Transportation Management System (TMS)

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

Air/Ocean ExportFreight ForwardingICAT ComplianceClient-Centric SettingLogistics Environment

About the role

Key responsibilities & impact

Provide the highest-level customer experience through processing air export shipments
Rate quotes and make decisions regarding vendors, invoice amounts, and profit margins
Create SOPs and assist with automation and efficiency improvements
Coordinate, execute, and track domestic and international shipments
Prioritize, schedule, and route shipments throughout the U.S., including spot bidding and GFM knowledge for government clients when applicable
Schedule and arrange pickups and deliveries
Book space with carriers
Negotiate rates with trucking companies, carriers, and cartage agents
Coordinate documentation between clients, vendors, forwarders, and brokers
Prepare shipments for turnover to tracking team members
Prepare client quotations
Track and trace freight, provide ETAs, and verify piece counts
Gather proofs of delivery and enter them into the operating system
Request and enter vendor costs and prepare shipments for invoicing within company policy timelines
Maintain accurate and updated TMS information, including tracking notes and service or vendor issues
Ensure industry and ICAT compliance requirements are met
Develop cost-saving solutions and improve margins
Collaborate with management and the team on short- and long-term goals
Build and maintain customer and vendor relationships
Join sales calls with key accounts
Handle vendor rate negotiations, discrepancies, and service issues
Serve as subject matter expert for operations questions
Participate in team meetings and contribute ideas for team growth and development
Lead through actions, communication, and mentoring
May work after-hours on call as determined by management
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
2+ Years of transportation and/or freight forwarding experience specifically in air/ocean export
Working knowledge of spot quotes, LTL, TL, and expedited ground services
Knowledge of the NMFC and density rating
Hands-on ability with rating and routing freight
Understanding of major carriers, including those who serve Canada and Mexico
Proven track record of building relationships and gaining credibility with customers and vendors
Functional knowledge of international regulations and compliance procedures in air/ocean freight
Experience negotiating rates with trucking companies, carriers, and overseas partners
Knowledge of international and domestic geography, including countries and major cities
Intermediate skills with Microsoft Office products
Ability to plan and effectively set priorities for implementation
Proven analytic and problem-solving skills in a time-sensitive logistics environment
Ability to meet deadlines and demonstrate superior time management skills
Ability to multitask in a fast-paced work setting with strong attention to detail
Superior communication and listening skills
Ability to interact successfully across a variety of settings and work well with a broad and diverse workforce
Ability to work in a client-centric setting
Ability to be flexible as priorities shift
Consistent follow-up and follow-through
Highly motivated team player with an outgoing and positive work attitude
High level of personal integrity
Adaptive to ICAT’s core values
Must have clear, easy-to-understand oral communication ability
Ability to sit for prolonged periods
No travel requirement

Benefits

Comp & perks

Flexible approach to work, due to clients’ needs and project support requirements