Key Account Manager

ICAT Logistics

. Facilitate interaction between operations and sales to ensure client needs are met .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $68,510 - $80,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and freight forwarding operations, with a strong focus on client services, account management, and process improvement. Proven ability to analyze data, generate reports, and support sales teams in a fast-paced environment.

Highest-signal resume keywords

Logistics Operations ExperienceFreight Quoting And PricingClient Services And Account ManagementMicrosoft Office ProficiencyAnalytic And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics OperationsFreight ForwardingFreight QuotingData AnalysisReport GenerationProcess ImprovementSOP DevelopmentRFPsRFQsRFIs

Soft Skills

Superior Communication SkillsTime ManagementAttention To DetailTeam PlayerClient-Centric Approach

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPoint

Industry Keywords

Client ServicesSales SupportBusiness DevelopmentTransportation SolutionsWarehouse Fulfillment

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Facilitate interaction between operations and sales to ensure client needs are met
Provide client services and sales support for identifying accounts or specific salespeople
Develop new business opportunities from existing clients
Oversee client inquiries via phone, email, or other channels
Track acknowledgement and response quality for key clients
Handle exceptions and internal escalations
Respond to or delegate non-sales client inquiries
Identify resource efficiencies and compile relevant marketing assets for business development efforts
Track key account news to identify engagement and growth opportunities
Generate metrics and reports for key accounts across departments
Identify potential opportunities and work with the sales team
Provide support to the sales team
Collaborate with operations to deliver transportation and warehouse solutions
Assist with RFPs, RFQs, RFIs, and client presentations
Prepare and follow up on quotes for key clients
Conduct research and data-assembly projects through interdepartmental collaboration
Support development of SOPs for key clients
Recommend and implement process improvements to drive profitability and efficiency
Assist in shipment origination or warehouse fulfillment as needed
Implement improved processes, procedures, and automation
Perform other duties and projects supporting ICAT’s fast-paced environment

Requirements

What you’ll need

Bachelor’s degree required or equivalent experience
2+ years’ experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience
1+ years of freight quoting and pricing experience
Customer service experience
Advanced skills with Microsoft Office products (Excel, Word, Outlook, PowerPoint)
Ability to plan and effectively set priorities for implementation
Proven analytic and problem-solving skills in a time-sensitive logistics environment
Ability to meet deadlines and demonstrate superior time management skills
Ability to multitask in a fast-paced work setting with strong attention to detail
Superior communication and listening skills
Ability to interact successfully across a variety of settings and with a broad and diverse workforce
Ability to work in a client-centric setting
Flexibility as priorities shift
Consistent follow-up and follow-through
Highly motivated team player with an outgoing and positive work attitude
High level of personal integrity
Adaptive to ICAT’s core values
Ability to use close, distance, color, and peripheral vision, depth perception, and focus
Clear, easy-to-understand oral communication ability
Ability to sit for prolonged periods
Ability to occasionally stoop, climb, or squat

Benefits

Comp & perks

Flexible approach to work, due to clients’ needs and project support requirements
Fully remote work arrangement
Travel up to 10%