Key Account Manager – II

ICAT Logistics

. Facilitate interaction between operations and sales to ensure client needs are met 100% of the time .

Posted 10/23/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $82,705 - $97,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and freight forwarding operations, with a strong focus on client service and account management. Proven ability to analyze data, implement process improvements, and support business development efforts while maintaining superior communication and time management skills.

Highest-signal resume keywords

Logistics Operations ExperienceFreight Quoting And PricingClient Service ExpertiseAnalytic And Problem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics OperationsFreight ForwardingFreight QuotingPricing StrategiesData AnalysisProcess ImprovementSOP DevelopmentMetrics ReportingRFPsRFQs

Soft Skills

Superior Communication SkillsTime ManagementMulti-TaskingAttention To DetailTeam Player

Certifications & Qualifications

Bachelor's Degree Or Equivalent

Industry Keywords

Client-CentricBusiness DevelopmentTransportation SolutionsWarehouse FulfillmentCustomer Service

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Facilitate interaction between operations and sales to ensure client needs are met 100% of the time
Provide client services and sales support for identified accounts or specific salespeople
Create and support the development of new business opportunities from existing clients
Serve as the subject matter expert with advanced knowledge to support end-to-end client needs
Oversee client inquiries via phone, email, or other channels
Track acknowledgement and response quality for key clients
Handle exceptions and internal escalations as needed
Respond to or delegate non-sales client inquiries
Identify resource efficiencies and compile relevant marketing assets for business development efforts
Track key account news to identify engagement and growth opportunities
Generate metrics and reports for key accounts across departments
Identify potential opportunities and work with the sales team
Support sales and/or account management teams
Collaborate with operations to deliver transportation and/or warehouse solutions
Assist with RFPs, RFQs, RFIs, and client presentations
Prepare and follow up on quotes for key clients
Conduct research and data assembly through interdepartmental collaboration
Support development of SOPs for key clients
Recommend and implement process improvements to drive profitability and efficiency
Assist in shipment origination or warehouse fulfillment as needed
Implement improved processes, procedures, and automation
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent required
4+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience
2+ years of freight quoting and pricing experience
Customer service experience
Intermediate skills with Microsoft Office products
Ability to plan and effectively set priorities for implementation
Proven analytic and problem-solving skills in a time-sensitive, logistics environment
Excels at meeting deadlines and demonstrates superior time management skills
Natural ability to multi-task in a fast-paced work setting with a strong attention to detail
Superior communication skills and an ability to motivate people with an emphasis on listening skills
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Demonstrates ability to work in a client-centric setting
Ability to be flexible as priorities shift
Consistent in follow-up and follow-through
Highly motivated team player with an outgoing and positive work attitude
Credible with a high level of personal integrity
Adaptive to ICAT’s core values
Ability to use close, distance, color, and peripheral vision, depth perception and focus
Clear, easy to understand oral communication ability
Ability to sit for prolonged periods; may occasionally need to stoop, climb, or squat
No supervisory responsibilities
Some travel required by air and/or car

Benefits

Comp & perks

Flexible approach to work, due to clients’ needs and project support requirements
Up to 10% travel opportunity to support multi-site, national operations