ICBC (Insurance Corporation of British Columbia)

Claims Specialist

• Respond to customers reporting automobile claims
• Provide professional, customer-focused service
• Initiate claim files and gather first notice of loss information
• Ask appropriate questions to obtain information required for the claims process
• Communicate information clearly by phone and email
• Support customers through emotionally sensitive situations
• Resolve straightforward claims at first contact when appropriate
• Direct customers and claims to the appropriate team when further assistance is required
• Accurately manage information while handling multiple tasks and customer interactions
• Adapt to changing priorities in a fast-paced, high-volume contact centre
• Provide information about relevant company products and services
• Guide customers through the initial claims process as the first point of contact for ICBC

Explore Auto Claims Specialist at ICBC (Insurance Corporation of…. Review requirements and application details.