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ICE

Analyst, EUC

ICE

. Onboard and train new internal and external users in ICE’s environment .

Posted 11/3/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing and supporting corporate computing environments, including proficiency in Active Directory, Azure, Intune, and Exchange Online. Capable of onboarding users and troubleshooting hardware and software issues across various platforms, while effectively managing incidents and documentation.

Highest-signal resume keywords
Active Directory ManagementAzure ProvisioningWindows Desktop/Server TroubleshootingNetworking Technology (Cisco, Juniper)VoIP Deployment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Active DirectoryAzureIntuneExchange OnlineWindows OSMac OSMicrosoft Office SuitePowerShellScriptingNetworking Technology
Soft Skills
MultitaskingTime PrioritizationCollaborationCommunication
Tools & Technologies
ServiceNowDesktop Imaging SoftwareVoIPZoomTeamsWebex
Industry Keywords
Financial ServicesTrading FacilityExchangeCorporate Computing Environment

Tech Stack

Tools & technologies
AzureServiceNowVoIP

About the role

Key responsibilities & impact
  • Onboard and train new internal and external users in ICE’s environment
  • Support and advance the global corporate computing environment
  • Support hardware, software, and network needs for Windows, Mac, and virtual environments
  • Manage tickets and incidents in ServiceNow, including issue resolution, escalation, and documentation management
  • Deploy hardware and software, including desktop and laptop imaging software and VoIP
  • Provision Active Directory, Azure, Intune, and Exchange Online, including device authentication and maintaining users, groups, and distribution lists
  • Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
  • Troubleshoot and support conference room AV and video conferencing systems, including Zoom, Teams, and Webex
  • Support broker and trading floor technology for New York-based EUC analysts

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, MIS, CIS, or related field
  • Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
  • Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
  • Experience with networking technology such as Cisco and Juniper
  • Experience with Windows OS, Mac OS, and Microsoft Office Suite
  • Knowledge of scripting and PowerShell preferred
  • Foundational understanding of AI-powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases
  • Experience in an exchange, trading facility, or financial services environment preferred
  • Strong multitasking, time prioritization, collaborative and communication skills

Benefits

Comp & perks
  • Healthcare coverage (medical, dental and vision)
  • 401(k) plan
  • Life insurance
  • Time off
  • Paid leave for qualifying circumstances
  • Incentive compensation