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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge in funds processing and corporate accounting, with strong loan servicing experience and proficiency in mortgage servicing platforms. Capable of providing best-practice consulting, performing system testing, and delivering effective client training.
Highest-signal resume keywords
Funds ProcessingCorporate AccountingLoan Servicing ExperienceMortgage Servicing Platform (MSP)Analytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payments and ReversalsCorporate AdvancesPayoffsSuspense ManagementDraftingLockbox OperationsReconciliationsFASB Accounting RulesDaily BalancingCurtailments
Soft Skills
Strong Communication SkillsProactive Problem-SolvingAbility to MultitaskComposure Under PressureCollaboration Across Teams
Tools & Technologies
Microsoft OfficeWordExcelPowerPoint
Industry Keywords
Mortgage ServicingClient InteractionSystem EnhancementsRegulatory ChangesCase-Resolution Performance
About the role
Key responsibilities & impact- Support clients using ICE Mortgage Technology software, focusing on cash and corporate accounting functions
- Provide detailed research and analysis for client requests within relevant environments and workflows
- Communicate status and resolutions professionally within established timeframes
- Liaise between clients and IT teams to define requirements, document needs, and support system enhancements or regulatory changes
- Provide best-practice consulting on mortgage servicing processes and integrated-system impacts
- Perform system, integration, and acceptance testing using client data to validate solutions
- Train clients and internal teams on new features or processes
- Maintain high case-resolution performance, targeting first-call resolution and minimal backlog
- Identify systemic issues, communicate defects and enhancements, and provide status updates
- Thoroughly document client interactions and use knowledge bases and resources effectively
Requirements
What you’ll need- Extensive knowledge of funds processing, asset or corporate accounting
- Strong loan servicing experience
- Functional expertise in one or more of: Payments and reversals; Corporate advances; Payoffs; Suspense management; Drafting; Lockbox operations; Reconciliations; FASB accounting rules; Daily balancing; Curtailments
- Experience working directly with clients through complex operational and technical workflows
- Analytical, proactive problem-solving abilities with strong communication skills
- Ability to multitask, remain composed under pressure, and collaborate across teams
- Proficiency with Microsoft Office applications, including Word, Excel and PowerPoint
- Demonstrated ability to make sound decisions, maintain professionalism and deliver positive client outcomes
- Experience working in mortgage servicing industry preferred
- Hands-on experience with MSP (Mortgage Servicing Platform) preferred
Benefits
Comp & perks- Equal Opportunity Employer policy
- Full-time position