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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing, servicing, and repairing industrial cleaning equipment while adhering to safety protocols and service level agreements. Proficient in using diagnostic tools and maintaining accurate records to ensure high-quality customer support and efficient operations.
Highest-signal resume keywords
Industrial Equipment RepairMechanical AptitudeDiagnostic Instrument ProficiencyFull UK Manual Driving LicencePreventive Maintenance Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnosing Equipment MalfunctionsServicing Industrial Cleaning EquipmentRepairing Vacuum CleanersRepairing Pressure WashersRepairing ScrubbersRepairing SweepersInterpreting Technical ManualsImplementing Maintenance SchedulesUsing Hand ToolsUsing Power Tools
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationCustomer Support Skills
Tools & Technologies
SERVICESMARTPro (SSP)Diagnostic InstrumentsTablet Devices
Certifications & Qualifications
Relevant Certifications in Industrial Equipment Repair
Industry Keywords
Health and Safety ProtocolsField Service EngineeringIndustrial Equipment ServicingMechanical SystemsHydraulic SystemsPneumatic SystemsElectrical SystemsPreventive MaintenanceInternal Combustion EnginesRegulatory Requirements
About the role
Key responsibilities & impact- Provide expert repair and maintenance services for cleaning machinery.
- Diagnose, service, and repair diverse equipment within agreed Service Level Agreements.
- Provide quality support to customers through courteous and knowledgeable communication.
- Attend jobs and complete repairs within contracted service level agreements.
- Attend follow-up calls to complete repairs after additional parts are ordered.
- Complete scheduled planned maintenance services.
- Complete scheduled Portable Appliance Test calls on time.
- Maintain the highest standard of machinery service and repair.
- Adhere to Health and Safety rules and procedures.
- Follow issued technician procedures.
- Update jobs in real time in SERVICESMARTPro (SSP).
- Provide accurate and detailed reports after every site visit.
- Order parts through the system for breakdown calls.
- Book parts in and out and maintain van stock replenishment levels.
- Help develop and implement more efficient systems of work.
- Maintain vehicle cleanliness and condition.
- Attend company service and business review meetings.
Requirements
What you’ll need- Relevant certifications or training in industrial equipment repair and maintenance are advantageous.
- Full UK Manual Driving Licence essential
- Proficiency in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers.
- Strong mechanical aptitude with a comprehensive understanding of mechanical, hydraulic, pneumatic, and electrical systems.
- Ability to interpret technical manuals, schematics, and diagrams to troubleshoot equipment malfunctions and implement repair solutions.
- Strong verbal and written communication skills.
- Proficient in using diagnostic instruments, hand tools, and power tools.
- Familiarity with safety protocols and regulatory requirements governing industrial equipment servicing and maintenance.
- Previous experience in servicing and repairing industrial cleaning equipment is highly desirable.
- Demonstrated experience in a field service engineering role, preferably in an industrial or manufacturing environment.
- Proven track record of diagnosing and resolving equipment malfunctions in a timely manner.
- Experience with preventive maintenance practices and implementing maintenance schedules.
- Prior exposure to providing technical support and training on equipment operation and maintenance procedures.
- Strong physical condition and capability to perform manual handling duties, such as lifting heavy industrial battery packs.
- Proficient IT skills, including operating tablet devices.
- Comprehensive experience with internal combustion (IC) engines, including petrol, diesel, and LPG variants.
Benefits
Comp & perks- Competitive salary
- Private healthcare
- 21 days annual leave plus bank holidays
- Enhanced workplace pension scheme
- Access to our discount and wellbeing portal, ICE Cube
- Life assurance which is 2x annual salary
- Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years’ service
- Holiday buy back scheme
- On-the-job training
- Support for professional qualifications
- Personal development and career progression opportunities