QC Manager – Mortgage

ICE

. Lead the credit auditing team to ensure accurate, on-time delivery of audit services in line with client SLAs and company standards .

Posted 10/30/2026full-timeJacksonville • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and managerial skills in overseeing credit auditing teams, ensuring compliance with client SLAs and company standards. Proficient in mortgage industry guidelines and personnel training, with a focus on continuous process improvement and effective communication.

Highest-signal resume keywords

Credit Auditing ManagementResidential Mortgage ExperienceMortgage Loan Fraud DetectionPersonnel Training SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit AuditingResidential Mortgage GuidelinesFraud Detection PoliciesBusiness AdministrationTime Management

Soft Skills

LeadershipMotivational SkillsProblem SolvingCustomer Service

Tools & Technologies

Microsoft WordMicrosoft ExcelADP

Industry Keywords

FNMAFreddie MacVAFHAUSDA

About the role

Key responsibilities & impact

Lead the credit auditing team to ensure accurate, on-time delivery of audit services in line with client SLAs and company standards
Manage daily workflow and coach and develop staff
Respond promptly to client and vendor inquiries
Partner with senior operations leadership to meet Key Performance Measures and continuously improve processes
Respond to client communications or inquiries within one hour during standard business hours
Ensure client deadlines and company standard turn times are met
Follow up on audit groups to ensure timely completion within client audit SLAs
Manage credit auditing staff and enforce company policies and procedures
Review and respond to Vendor Reviews from clients
Plan, coordinate, monitor and adjust daily/weekly work assignments
Conduct monthly credit auditing staff meetings
Ensure new team members are properly trained, receive a goal plan and meet milestones
Provide leadership, feedback and corrective-action support to auditing staff
Recommend workflow enhancements to the Vice President of Operations
Call and oversee mandatory overtime as needed and approved
Maintain accurate staff records in ADP and calendars; ensure timecards are updated
Audit files when necessary as part of the Operations team
Assist the Divisional President with billing processes and outsourced billing files
Email a daily recap to management
Work with the Vice President of Operations to meet Key Performance Measures
Manage the team lead to ensure tasks are completed timely and accurately
Promote a positive work environment
Perform other duties as required or assigned

Requirements

What you’ll need

4 Year Business Administration Degree or Equivalent
4 Years Proven Managerial Experience
15 Years Residential Mortgage Experience
Proven Working Experience with Current Front-Line Underwriting to FNMA, Freddie Mac, VA, FHA and USDA guidelines
Proven Working Knowledge of Mortgage Loan Fraud Detection and Prevention Policies and Procedures
Proven Personnel Training Skills
Proven Personnel and Business Administration Skills (4 years)
Proven Personal Leadership and Motivational skills
Experience with employee management, customer service, time management and problem solving
Proficiency with Microsoft Office applications, specifically Word & Excel & other PC applications

Benefits

Comp & perks

Equal Opportunity Employer statement; all qualified applicants receive consideration without regard to legally protected characteristics