Senior Manager, Product Management

ICE

. Own the end-to-end product roadmap for Loss Mitigation, including loan modifications, forbearance, and repayment plans .

Posted 10/30/2026full-timeJacksonville • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end product roadmaps for Loss Mitigation, integrating AI/ML capabilities, and ensuring compliance with federal mortgage servicing regulations. Proven ability to lead cross-functional teams and optimize servicing workflows to enhance borrower experience and operational efficiency.

Highest-signal resume keywords

Product Roadmap ManagementFederal Mortgage Servicing RegulationsAI/ML IntegrationDefault Workflow DesignProcess Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ModificationsForbearanceRepayment PlansOperational AnalyticsProcess MiningDecision AutomationReg XRESPAFDCPASCRA

Soft Skills

Executive PresenceInfluencing Without AuthorityCross-Functional Collaboration

Tools & Technologies

MSPICE Mortgage TechnologyServicing System of Record Platforms

Certifications & Qualifications

Bachelor's DegreeMBAJD

Industry Keywords

Mortgage ServicingFinancial Services TechnologyLoss MitigationDefault ServicingGSE/Agency Servicing GuidelinesCFPB RulemakingClimate Risk Overlays

About the role

Key responsibilities & impact

Own the end-to-end product roadmap for Loss Mitigation, including loan modifications, forbearance, and repayment plans
Establish a multi-year product vision aligned to regulatory trends, servicer operational needs, investor guidelines, and borrower experience goals
Identify and prioritize emerging capabilities including AI/ML, intelligent document processing, and decision automation
Lead design and continuous optimization of end-to-end servicing workflows from first missed payment through resolution
Partner with operations, compliance, and technology to transform manual processes into configurable, auditable, scalable workflow products
Use process mining and operational analytics to surface bottlenecks, reduce cycle times, improve right-party contact, and increase workout completion
Drive adoption of straight-through processing models for high-volume, rules-based default events while maintaining compliance controls
Participate in defining AI product strategy covering predictive delinquency modeling, loss mitigation decisioning, automated document classification, and conversational AI
Stay current on generative AI applications in mortgage operations
Embed compliance checkpoints, audit trails, and control frameworks into product design
Partner with legal, compliance, and regulatory affairs to anticipate rule changes and translate them into product requirements
Lead product responses to regulatory examinations, consent orders, and supervisory findings
Provide process improvements and operational solutions to product managers and workflow architects supporting Loss Mitigation
Serve as the primary product voice and translate complex default servicing dynamics into strategic narratives
Foster cross-functional partnerships with servicing operations, technology, legal, compliance, finance, and customer experience teams
Interact with senior leaders to track and test requirements and train on new features

Requirements

What you’ll need

Bachelor's degree required
MBA, JD, or advanced degree in a related field strongly preferred
11+ years of progressive experience in mortgage servicing, financial services technology, or related product management roles
7+ years of direct experience in default servicing, preferably within loss mitigation, in a product, operations, or technology leadership capacity
Demonstrated track record of defining and delivering complex, regulated product roadmaps from inception to production at scale
Expert-level knowledge of federal mortgage servicing regulations (Reg X, RESPA, FDCPA, SCRA) and GSE/agency servicing guidelines
Deep familiarity with end-to-end default workflow design and process automation tools
Proven experience integrating AI/ML capabilities into production financial services products, with an understanding of model risk management and fair lending implications
Strong executive presence with the ability to influence without authority across large, matrixed organizations
Preferred: experience at a top 10 mortgage servicer, GSE, or leading fintech platform serving the default market
Preferred: familiarity with MSP, ICE Mortgage Technology, or comparable servicing system of record platforms
Preferred: knowledge of CFPB rulemaking, state AG activity, GSE servicing compensation reform, and climate risk overlays in default