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Senior Program Manager, Professional Services
iCert Global. Lead complex enterprise software implementation programs from project initiation through go-live and stabilization.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex enterprise software implementation programs, managing multiple workstreams, and ensuring successful project delivery through effective stakeholder communication and risk management. Proficient in project management methodologies and leveraging AI-powered tools to enhance implementation efficiency and customer outcomes.
Highest-signal resume keywords
Project Management ExperienceEnterprise Software ImplementationStakeholder ManagementRisk ManagementAI-Powered Tools
ATS Keywords
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Hard Skills
Project PlanningBudget TrackingResource AllocationChange ManagementAnalytical Skills
Soft Skills
Communication SkillsPresentation SkillsFacilitation SkillsProblem-Solving SkillsDecision-Making Skills
Industry Keywords
Implementation Best PracticesGovernance ProcessesCross-Functional TeamsCustomer SuccessSteering Committee Meetings
About the role
Key responsibilities & impact- Lead complex enterprise software implementation programs from project initiation through go-live and stabilization.
- Serve as the primary point of contact for customers regarding project status, timelines, resource planning, risks, issues, and overall program execution.
- Manage multiple workstreams, dependencies, and project teams to ensure successful delivery against agreed objectives.
- Develop and maintain detailed project plans, schedules, governance processes, and status reporting.
- Facilitate steering committee meetings, project reviews, and stakeholder communications.
- Identify, manage, and mitigate delivery risks, escalations, and implementation challenges.
- Collaborate with Product, Customer Success, Technical, and Partner teams to drive successful customer outcomes.
- Support scope management, change requests, budget tracking, and overall project governance.
Requirements
What you’ll need- Project management experience delivering enterprise software implementations.
- Experience leading multiple full lifecycle implementation programs with end-to-end delivery accountability.
- Proven ability to manage large, complex, multi-workstream projects involving cross-functional teams and external stakeholders.
- Strong understanding of project management methodologies and implementation best practices.
- Experience managing project plans, budgets, schedules, resource allocation, and delivery governance.
- Excellent stakeholder management, communication, presentation, and facilitation skills.
- Strong analytical, risk management, problem-solving, and decision-making abilities.
- Strong AI mindset with experience leveraging AI-powered tools and AI-enabled solutions to improve implementation efficiency, delivery quality, customer adoption, and business outcomes.