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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order management processes, including EDI order processing and SAP ERP utilization, while providing high-quality customer service and effective communication. Strong analytical and problem-solving skills are essential for resolving issues and improving processes.
Highest-signal resume keywords
Order Management ExperienceSAP ERP ProficiencyAnalytical SkillsCustomer Service ExcellenceBilingual in English and Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementEDI ProcessingSAP ERPSalesforceMicrosoft WordMicrosoft Excel
Soft Skills
Time ManagementProblem-SolvingInterpersonal SkillsCommunication SkillsAttention to Detail
Industry Keywords
Manufacturing EnvironmentCustomer Feedback ReportsInvoice CollectionsShipment TracingPricing Maintenance
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage the order-to-invoice process, including timely delivery, customer requirements, and accurate invoicing
- Resolve non-technical inquiries, including shipment tracing, pricing, and product availability
- Process EDI orders and enter email or portal orders into SAP ERP
- Resolve service issues by gathering and analyzing facts and coordinating ICL efforts
- Facilitate Customer Feedback Reports
- Communicate safety data sheets, technical sheets, certificates of analysis, and other required documentation
- Provide sales support to assigned Sales Account Managers, including issue resolution and pricing maintenance
- Coordinate with shipping locations, production, transportation, and credit for seamless order transactions
- Support order management through customer portals
- Resolve payment discrepancies and detentions and support invoice collections
- Participate in process-improvement team projects
- Contact customers regarding forecast requirements
- Provide high-quality customer service and represent the company professionally
Requirements
What you’ll need- 3+ years of order management experience in a manufacturing environment
- High School diploma or equivalent
- Time management skills and ability to make timely, efficient decisions while staying organized
- Proven oral and written communication proficiencies
- Strong analytical and problem-solving skills
- Positive attitude with strong attention to detail
- Ability to take ownership of issue resolution and provide high-quality service
- Strong interpersonal skills; able to work independently and collaborate with others
- Experience with SAP
- Must reside within a commutable distance to St. Louis, Missouri
- Must be legally authorized to work in the United States without current or future sponsorship
- Salesforce experience
- Bilingual in English and Spanish
- Microsoft Word and Excel skills
Benefits
Comp & perks- Competitive base pay and performance bonus
- Medical, dental, vision, and life benefits that start quickly – the first of the month after hire
- Wellness Incentive Program to lower your health insurance cost
- Inclusive benefits for growing families, covering fertility, adoption, and parental leave
- Generous Leave and FMLA policies
- Tax-advantaged health savings and spending accounts (when applicable)
- Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
- 401k eligibility from day one of employment with a generous company matching contribution; 100% vested after one year of service
- Crisis assistance available to support employees during unforeseen circumstances
- Employee Assistance Program with comprehensive mental health support for employees and household family members
- Student Loan Assistance
- Business travel reward points eligible for personal use
- Paid time off to support volunteering and Employee Resource Group participation
- Free membership to a program offering discounts for travel, entertainment, groceries, and more
- Relocation assistance is not available