IT Technician

ICL Group

. Provide customer-focused personal computing support for local users and users visiting the plant location .

Posted 10/13/2026full-timeLawrence • Kansas • United StatesMid-LevelSenior💰 $63,000 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT infrastructure management, including Microsoft Windows and Linux/Unix server systems, VMWare virtualization, and network security. Proficient in providing customer-focused support and troubleshooting within IT operational environments while adhering to ITIL standards.

Highest-signal resume keywords

Microsoft Windows Server AdministrationVMWare Systems ConfigurationNetworking ExperienceMicrosoft Office 365 SupportITIL Standards Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Infrastructure ManagementLinux/Unix Server SystemsActive DirectoryGPO ManagementService Ticketing SystemsOT/SCADA SystemsAzure Cloud ServicesFile and Print Services AdministrationRemote Desktop ServicesClient/Server Operational Systems

Soft Skills

Customer-Focused SupportProblem-SolvingCollaborationCommunicationAdaptability

Tools & Technologies

Microsoft Office 365VMWareLync EnterpriseSharePoint 2010Network Monitoring Tools

Certifications & Qualifications

2-Year Technical DegreeProfessional Certification

Industry Keywords

IT OperationsInfrastructure ServicesCybersecurityDistributed IT EnvironmentsTechnical Support

Tech Stack

Tools & technologies

AzureCloudLinuxUnixVMware

About the role

Key responsibilities & impact

Provide customer-focused personal computing support for local users and users visiting the plant location
Provide limited Operations Technology support to North American plants when needed
Report directly to the IT Infrastructure Manager and collaborate with a regional Infrastructure team
Conception and optimization of the existing local server, storage, client, and network environment
Plan, install, operate, and maintain Microsoft Windows and Linux / Unix server systems
Administer and maintain local File- and Print-Services, Lync Enterprise, SharePoint 2010, and Remote Desktop Services
Work closely with Global IT Infrastructure Teams and IT Global Infrastructure Service Provider Teams
Monitor servers, network and security entry systems, and environments
Administer local VMWare Server virtualization environments and storage systems
Simplify and optimize the working environment for mobile users
Support service requests and troubleshoot within 1st and 2nd level support
Analyze client requirements, develop concepts, and design IT architecture based on ICL’s strategy
Work according to ICL and ITIL standards and create documentation for implementation and updates in local infrastructure services
Complete configuration and initial technical testing of approved Change Requests
Support the Global Help Desk and Training team in coordinating and creating user manuals
Support the Global Help Desk in 1st level support by analyzing Events, Incidents, Problems, Requests, Access, and Changes
Support NA Server, Cyber, and Network Teams with IT/OT infrastructure, applications, and security assistance
Troubleshoot and solve problems with desktop PCs, laptops, network issues, and printers
Maintain documentation and procedural changes to the local Infrastructure environment

Requirements

What you’ll need

High School Diploma or GED required
5 years of IT experience with a minimum of 3 years of general IT operational experience
Experience supporting Microsoft Office 365
Experience with VMWare Systems, configuration and staging
Networking experience, including wireless networks
Service Ticketing System experience
Understanding of IT infrastructure and security architectures
Knowledge and expertise working with Microsoft Client/Server operational systems and applications
Handling of common software and platform technologies
Fluent written and oral English language skills
Ability to work occasionally after hours and on weekends when needed
Ability to travel ~15% to North American ICL locations
2-year technical degree or professional certification
Minimum of 2 years of experience with working in international and distributed IT environments
Experience with Azure Cloud Services
Knowledge of Active Directory and GPO’s
Familiarity with OT/SCADA systems
Legally authorized to work in the United States; sponsorship is not provided
Must reside within a commutable distance to Lawrence, KS

Benefits

Comp & perks

Competitive base pay and performance bonus
Medical, dental, vision, and life benefits that start quickly – the first of the month after hire
Wellness Incentive Program to lower your health insurance cost
Inclusive benefits for growing families, covering fertility, adoption, and parental leave
Generous Leave and FMLA policies
Tax-advantaged health savings and spending accounts (when applicable)
Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
401k eligibility from day one of employment with a generous company matching contribution
100% vested after one year of service
Crisis assistance available to support employees during unforeseen circumstances
Employee Assistance Program that includes comprehensive mental health support for you and your household family members
Student Loan Assistance
Business travel reward points are eligible for personal use
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation
Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more