Applications Support Analyst

ICM Inc

. Serve as the main point of contact for application-related support requests via office visit, phone, or email for local, remote, and field users .

Posted 9/22/2026full-timeColwich • Kansas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support, troubleshooting, and user training while ensuring compliance with security and licensing standards. Proficient in analyzing trends and recommending process improvements to enhance user experience and operational efficiency.

Highest-signal resume keywords

Application SupportEnterprise Software PlatformsMicrosoft 365/Office 365Incident ManagementUser Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingConfiguration ManagementIntegration Problem SolvingData Integrity ChecksApplication Lifecycle ManagementTechnical DocumentationProcess ImprovementUser OnboardingApplication SecurityRegulatory Compliance

Soft Skills

CollaborationResearch AbilityCommunication

Tools & Technologies

ERPCRMHRISAzureCloud-Based Applications

Industry Keywords

ITIL PracticesService Desk OperationsMobile ApplicationsWeb-Based ApplicationsTechnical Support

Tech Stack

Tools & technologies

AzureCloudERP

About the role

Key responsibilities & impact

Serve as the main point of contact for application-related support requests via office visit, phone, or email for local, remote, and field users
Troubleshoot and resolve enterprise application issues, including break/fix, configuration, and integration problems
Analyze incident trends and recurring issues and recommend process improvements
Document support cases, resolutions, and best practices for the knowledge base
Collaborate with application owners and support team members to escalate complex issues
Participate in testing, application upgrades, and deployments
Provide user training, onboarding, and guidance
Support application security, access management, and licensing and regulatory compliance
Participate in application lifecycle management, including requirements gathering, testing, and post-implementation support
Assist with audits, data integrity checks, and reporting
Monitor new features, updates, and industry trends to enhance user experience
Perform responsibilities in accordance with ICM’s corporate values

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree in Management Information, Computer Science, Data Analytics, Mathematics, Accounting, Information Systems, or a related field preferred
1–3 years' experience supporting business applications in a mid-to-large organization (100+ employees)
Strong understanding of enterprise software platforms (ERP, CRM, HRIS, etc.)
Experience with Microsoft 365/Office 365, Azure, and cloud-based applications
Familiarity with incident management, ITIL practices, and service desk operations
Basic understanding of networking and hardware is beneficial
Experience supporting mobile and web-based applications is a plus
Must be fluent in English
Proficiency in Portuguese and Spanish is beneficial
Ability to comprehensively research issues, systems, and processes across technical and business disciplines
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Role may require limited on-call and/or after-hours support
Must possess a valid driver’s license with no restrictions
Role may require up to 10% travel, including remote site visits, conferences, and training; may include international travel