ICM Inc

Supply Chain

• Build the supply chain operating system and establish standards for procurement, sourcing, supplier management, inventory, logistics, warehousing, service parts, facilities/fleet, material readiness, and closeout
• Lead strategic supplier relationships through supplier segmentation, scorecards, QBRs, negotiation plans, risk reviews, and supplier development routines
• Consolidate spend, align purchasing across projects and Aftermarket Services, and improve pricing, availability, lead times, service levels, and supplier accountability
• Enable project delivery, Aftermarket Services, and regional execution through improved material readiness, service parts support, supplier commitments, logistics planning, inventory visibility, and escalation routines
• Strengthen inventory, warehouse, facilities, and fleet discipline, including inventory accuracy, cycle counts, safety stock, receiving, storage, staging, obsolete inventory, and coordination
• Provide decision-ready reporting on supplier performance, critical materials, constrained capacity, price exposure, freight risk, working capital, and required decisions
• Lead and develop Project Buyers, the Aftermarket Services Buyer, Warehouse and Inventory Management, Facilities/Fleet Management, and assigned support resources
• Partner with IT and Finance to optimize Microsoft Dynamics 365 workflows, data quality, reporting, adoption, controls, approvals, and segregation of duties
• Convert recurring project, Aftermarket Services, supplier, and regional issues into stronger standards, supplier expectations, and planning routines

Director, Supply Chain Management

Support Engineer

• Serve as the main point of contact for application-related support requests via office visit, phone, or email for local, remote, and field users
• Troubleshoot and resolve enterprise application issues, including break/fix, configuration, and integration problems
• Analyze incident trends and recurring issues and recommend process improvements
• Document support cases, resolutions, and best practices for the knowledge base
• Collaborate with application owners and support team members to escalate complex issues
• Participate in testing, application upgrades, and deployments
• Provide user training, onboarding, and guidance
• Support application security, access management, and licensing and regulatory compliance
• Participate in application lifecycle management, including requirements gathering, testing, and post-implementation support
• Assist with audits, data integrity checks, and reporting
• Monitor new features, updates, and industry trends to enhance user experience
• Perform responsibilities in accordance with ICM’s corporate values

Applications Support Analyst

Network Engineer

• Design, manage, and optimize in-house network and computer systems to ensure high availability and infrastructure security
• Plan and implement policies and procedures for system and network provisioning and maintenance
• Build and maintain network infrastructure, including Palo Alto firewall, VPN, Cisco route/switch/phone architecture, Microsoft Windows Server architecture, and associated hardware
• Serve as the network engineering interface for systems, business application, and database administrators
• Implement desktop and server systems using industry best practices to meet corporate objectives
• Manage workstation connectivity, LANs, company websites, intranet, and internet applications
• Oversee infrastructure and applications ecosystem optimization and support
• Build and support LAN/WAN environments, wireless networks, and Always-On VPN
• Perform recurring network and security audits
• Provide IT support for special projects, including acquisitions, divestitures, and systems deployments
• Act as Tier III escalation for complex issues
• Serve as primary network engineer interface for overlapping systems and security administration responsibilities
• Collaborate with the team to deliver effective IT services
• Support disaster recovery and business continuity programs
• Support long-term strategic goals and planning
• Ensure system configurations comply with company goals, industry best practices, and regulatory or compliance requirements

Director, Supply Chain Management

Applications Support Analyst

Network Administrator III