Account Manager

ICON plc

. Manage client relationships as the client's main point of contact throughout the lifetime of a project .

Posted 9/29/2026full-timeRemote • Mexico, Colombia, BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, proposal writing, and project administration, ensuring high-quality delivery within timelines. Proficient in the translation industry with a focus on linguistic validation and clinical outcomes assessments.

Highest-signal resume keywords

Client Relationship ManagementProposal WritingLinguistic ValidationMS Office SuiteProject Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesAccount ManagementBudgetingTimeline PlanningQuality AssuranceAdministrative Follow-UpProcess-Driven ApproachAttention to DetailTask Management

Soft Skills

Excellent Customer ServiceClear CommunicationProblem ResolutionTeam CollaborationSelf-Motivation

Industry Keywords

Translation IndustryECOACOAClinical Outcomes AssessmentsLinguistic Validation

About the role

Key responsibilities & impact

Manage client relationships as the client's main point of contact throughout the lifetime of a project
Coordinate the development of compelling proposals
Ensure client satisfaction by analyzing client needs and offering appropriate solutions and quotes
Handle budgeting, proposal writing, client relationship management, and timeline planning
Coordinate with internal teams and external parties
Process requests autonomously using standard tools and quality processes
Ensure delivery of finished products at the expected quality level within set timelines
Perform administrative follow-up of projects from launch to finalization

Requirements

What you’ll need

Bachelor's degree in a relevant discipline
A minimum of 3 years of experience in client services and account management
Experience in the translation industry and Linguistic Validation, eCOA (electronic translations development) or COA (paper translation development) experience
MS Office Suite
Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints
Experience in the domain of clinical outcomes assessments and/or knowledge of linguistic validation is a plus
Process-driven and strong attention to detail with superior organizational skills
Strong team player, self-motivated and comfortable working both independently and collaboratively
Experience in managing multiple, varied tasks simultaneously and independently
Ability to ensure delivery of finished product at the expected level of quality within the set timelines
Administrative follow-up of projects from launch to finalization
Legal right to work in the country where the role is based

Benefits

Comp & perks

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways