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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client services and project management, with a focus on COA licensing and translation services. Proven ability to manage multiple priorities, maintain high-quality standards, and foster strong stakeholder relationships.
Highest-signal resume keywords
Client Services ExperienceProject Management SkillsCOA/eCOA Licensing KnowledgeExcellent Communication SkillsAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProposal PreparationBudget ManagementDocumentation CoordinationQuality AssuranceProcess ImprovementLinguistic ValidationStakeholder ManagementAttention to DetailMultitasking
Soft Skills
Customer ServiceRelationship BuildingOrganizational SkillsIndependent WorkTeam Collaboration
Tools & Technologies
Microsoft Office
Industry Keywords
COA LicensingTranslation ServicesClient MeetingsKnowledge ManagementInvoicing Coordination
About the role
Key responsibilities & impact- Serve as the primary contact for clients seeking COA licensing and translation services
- Understand client requirements and prepare accurate proposals, timelines, and budgets
- Provide high-quality customer service through regular communication and support
- Manage requests from proposal through final delivery, including contracts, invoicing coordination, and documentation
- Coordinate with internal teams to deliver licensing and translation services
- Monitor project progress and ensure deliverables are completed on time and to quality standards
- Participate in client meetings and internal project discussions
- Support negotiations and discussions with clients when required
- Maintain accurate records and contribute to knowledge management activities
- Identify opportunities for process improvement and support special projects as needed
Requirements
What you’ll need- Bachelors degree in relevant discipline
- Proven experience in client services, project management, or another client-facing role
- Experience with COA/eCOA licensing, translation, or linguistic validation projects preferred
- Strong organizational and project management skills
- Ability to manage multiple priorities and deadlines simultaneously
- Excellent communication and customer service skills
- Strong stakeholder management and relationship-building abilities
- Analytical mindset with strong problem-solving skills
- High attention to detail and a structured approach to work
- Ability to work independently and as part of a global team
- Professional proficiency in English, both written and spoken
- Good working knowledge of Microsoft Office applications
- Legal right to work in the country where the role is based
Benefits
Comp & perks- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
- Willingness to travel as required (approximately 10%)