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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and project management capabilities within clinical laboratory operations, focusing on team development, client satisfaction, and process improvement. Proven ability to mentor and coach team members while effectively managing competing priorities.
Highest-signal resume keywords
Project ManagementClinical Laboratory OperationsLeadership SkillsClient Escalation ManagementTeam Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementClinical Laboratory OperationsProcess ImprovementTeam Development
Soft Skills
Leadership SkillsCommunication SkillsMentoring Skills
Industry Keywords
Life SciencesHealthcareClinical ResearchClient Satisfaction
About the role
Key responsibilities & impact- Manage the daily activities of the project management team under the direction of the Director, Project Management
- Ensure client satisfaction by acting as the primary escalation point for matters regarding ICON Central Laboratories' services
- Oversee, manage, mentor, and coach direct reports
- Coordinate clinical laboratory operations delivery
- Resolve operational issues
- Develop team capability
- Create a culture of process improvement focused on streamlining processes, adding business value, and meeting client needs
- Adhere to ICON's values and commitment to People, Clients, and Performance
Requirements
What you’ll need- Bachelor's degree in a relevant field such as life sciences or healthcare
- Previous experience in project management within a laboratory or clinical research setting
- Solid clinical laboratory operations experience
- Ability to manage competing priorities and develop the team
- Strong leadership skills with the ability to mentor and coach team members effectively
- Excellent communication and interactional skills
- Ability to act as a primary escalation point for clients
- Willingness to travel as required (approximately 20%)
- Legal right to work in the country where the role is based
Benefits
Comp & perks- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
