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ICON plc

Manager, Site Engagement Liaison

ICON plc

. Build and maintain strong relationships with investigators, site staff, and key stakeholders to support successful study delivery .

Posted 11/4/2026full-timeRemote • Serbia, TurkeySeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical research and site management, with a strong focus on building relationships, overseeing study operations, and ensuring compliance with ICH-GCP and regulatory requirements. Proven ability to analyze performance metrics and drive continuous improvement in site engagement and recruitment strategies.

Highest-signal resume keywords
Clinical Research ExperienceSite ManagementICH-GCP ComplianceStakeholder ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Site ActivationStudy Start-UpSite Performance ManagementRisk ManagementClinical Trial ConductGlobal Drug DevelopmentMonitoringDecision-MakingFeasibility AssessmentRecruitment Strategies
Soft Skills
CommunicationProblem-SolvingOrganizational AbilitiesRelationship BuildingTeam Management
Industry Keywords
CROPharmaceuticalBiotechnologyHealthcareClinical OperationsStudy ManagementSite OversightRegulatory RequirementsStakeholder EngagementContinuous Process Improvement

About the role

Key responsibilities & impact
  • Build and maintain strong relationships with investigators, site staff, and key stakeholders to support successful study delivery
  • Act as the primary liaison between sites, CRO partners, and internal study teams
  • Evaluate site capabilities and performance to support site identification, feasibility, and selection activities
  • Oversee site-level study start-up, activation, conduct, and close-out activities
  • Support site contracting and activation activities with internal teams and external vendors
  • Monitor site performance, recruitment, enrollment, quality, and compliance metrics
  • Drive site engagement strategies and develop action plans to improve site performance, recruitment, and retention
  • Provide oversight of CRO-delivered site management activities and ensure compliance with ICH-GCP, regulatory requirements, and company procedures
  • Collaborate with Clinical Operations, Study Management, Medical Affairs, Regulatory Affairs, and other cross-functional stakeholders
  • Utilize site and study performance data to identify trends, support decision-making, and contribute to continuous process improvement
  • Oversee scientific operations workstreams and ensure deliverables meet quality and timeline expectations
  • Manage competing priorities and develop your team

Requirements

What you’ll need
  • Degree in Life Sciences, Pharmacy, Nursing, Medicine, or a related scientific discipline
  • 8+ years of clinical research experience within a CRO, pharmaceutical, biotechnology, or healthcare environment, including site management, site oversight, monitoring, clinical operations, or study management
  • Strong understanding of clinical trial conduct, global drug development, ICH-GCP, and applicable regulatory requirements
  • Experience working with and overseeing CROs and external vendors
  • Proven ability to build strong relationships with investigators, site personnel, and cross-functional stakeholders
  • Strong analytical, risk management, problem-solving, and decision-making skills
  • Excellent communication, stakeholder management, and organizational abilities
  • Experience supporting study start-up, site activation, recruitment, enrollment, and site performance management
  • Ability to travel domestically and internationally up to 50%
  • Legal right to work in the country where the role is based

Benefits

Comp & perks
  • Competitive base salary and performance related incentives
  • Health and wellbeing programmes including medical, dental, and vision coverage where applicable
  • Retirement and pension plans
  • Life assurance and disability coverage
  • Employee assistance programmes and wellbeing resources
  • Learning and development opportunities through structured training and career pathways