Patient Recruitment Associate I

ICON plc

. Screen potential study participants according to protocol inclusion and exclusion criteria by asking study-specific questions .

Posted 10/27/2026contractUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical trial participant screening and recruitment, with strong organizational skills and attention to detail. Proficient in utilizing clinical trial management software and Microsoft Office Suite to ensure accurate data entry and effective communication.

Highest-signal resume keywords

Clinical Research Site ExperiencePatient RecruitmentExcellent Communication SkillsOrganizational SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Trial Management SoftwareData EntryMedical TerminologyMultitaskingProblem Solving

Soft Skills

Interpersonal SkillsBuilding RapportTime ManagementAttention to Detail

Tools & Technologies

Microsoft Office SuiteExcelWordOutlook

Industry Keywords

Life ScienceHealthcareClinical TrialsPatient ExperienceEnrollment Optimization

About the role

Key responsibilities & impact

Screen potential study participants according to protocol inclusion and exclusion criteria by asking study-specific questions
Review, enter, and edit patient information into clinical trial management software
Book patients into site schedulers, ensuring entries are accurate and up to date
Read and understand the purpose and inclusion/exclusion criteria for each protocol
Respond to all leads within a 24-hour time period
Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
Problem solve and create contingency plans to optimize enrollment
Effectively communicate the importance of research participation to volunteers
Provide an exceptional patient experience by building positive rapport and consistent follow-up
Strive to meet personal and team targets
Work in strict confidentiality in all forms including electronically, written forms, and verbal
Remain accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly

Requirements

What you’ll need

Bachelors degree in life science, healthcare, or medical field
Clinical research site experience (strongly preferred) with an interest in a career clinical research, preferably in patient recruitment
Experience in customer service, marketing, and/or sales (preferred)
Basic understanding of medical terminology
Excellent communication and interpersonal skills with comfortability fielding inbound and outbound phone calls
Ability to multitask while working under pressure and with tight deadlines
Organizational skills with attention to detail
Computer skills, specifically with Microsoft Office Suite (Excel, Word, Outlook)
Ability to work onsite 4 days per week
Legal right to work in the country where the role is based

Benefits

Comp & perks

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways