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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in localization workflows, language technology tools, and the clinical/pharmaceutical industry, while effectively managing project teams and ensuring compliance with industry standards. Proven ability to coach and develop staff, support strategic client engagement, and drive continuous improvement in language services.
Highest-signal resume keywords
Localization WorkflowsLife Sciences TranslationQuality Management PracticesCAT ToolsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRisk ManagementQuality AssuranceRoot Cause AnalysisCAPA ImplementationTraining DevelopmentResource AllocationPerformance DevelopmentClient EngagementSales Initiatives
Soft Skills
CoachingCommunicationOrganizational SkillsTeam MentoringProblem Solving
Tools & Technologies
TMS PlatformsCAT ToolsXMLPDF
Industry Keywords
Clinical TrialsBiotechGxPISORegulatory Compliance
About the role
Key responsibilities & impact- Oversee a team of project and/or operations staff within the Language Services department
- Ensure high standards in training, risk management, resource allocation, quality, and compliance
- Serve as a subject matter expert in localization workflows, language technology tools, and the clinical/pharmaceutical industry
- Coach and develop staff through knowledge-sharing, best-practice materials, process guides, and training tools
- Support the growth and integration of language services within ICON’s Clinical & Scientific Research division
- Build expertise in localization, language technology, clinical/pharmaceutical trends, and regulatory landscapes
- Guide junior staff on client needs, industry developments, and Life Sciences service-delivery challenges
- Support strategic client engagement, client retention, and sales initiatives
- Develop project-management practices and operational systems to improve efficiency, consistency, quality, and risk mitigation
- Manage team-level human resources, including performance development, staffing, engagement, and recognition
- Ensure delivery of high-quality, compliant language services across projects
- Manage complex or strategic project portfolios and act as a senior escalation point
- Identify and manage project risks and support proposal development
- Drive continuous improvement through client feedback, issue resolution, and operational learning
- Represent the department in internal and external meetings, including client reviews and strategic discussions
- Lead or contribute to CAPA investigations and champion localization quality-assurance practices
- Oversee staff onboarding and development
- Maintain department-specific project tools, checklists, and documentation
- Ensure compliance with applicable SOPs, policies, and procedures
- Perform additional duties as reasonably assigned
Requirements
What you’ll need- 6+ years of experience in translation, localization, or language services project management, including team mentoring or coordination
- Strong expertise in Life Sciences translation (e.g., pharmaceutical, clinical trials, biotech)
- Solid understanding of localization workflows, quality management practices, and industry standards (e.g., GxP, ISO)
- Hands-on experience with quality investigations, root cause analysis, and CAPA implementation in localization
- Proven ability to support strategic client relationships and contribute to sales efforts through solution-focused thinking
- Skilled in coaching and developing team members’ expertise in both localization and clinical content
- Advanced proficiency with CAT tools, TMS platforms, and structured content formats (XML, PDF, etc.)
- Excellent communication, stakeholder management, and organizational skills
- Able to thrive in a deadline-driven, regulated environment with minimal supervision
- Legal right to work in the country where the role is based
Benefits
Comp & perks- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways