ICTC

Program Manager

• Develop and oversee detailed program work plans, timelines, milestones, resources, risks, mitigation strategies, and staffing needs
• Manage program implementation in alignment with objectives, contractual obligations, budgets, and timelines
• Coordinate activities across internal teams, delivery partners, and stakeholders
• Manage the day-to-day relationship with the delivery partner and ensure deliverables, timelines, and service standards are met
• Facilitate partner check-ins, planning sessions, and issue-resolution discussions
• Oversee multiple program cohorts, employer participation, and key activities
• Prepare, monitor, and forecast program budgets and ensure compliance with funder requirements and ICTC policies
• Monitor performance, deliverables, and KPIs and implement corrective actions
• Support employer recruitment, outreach, engagement, and enrollment targets
• Develop program promotion, stakeholder communications, and participant engagement activities with communications and marketing teams
• Lead program governance, steering committee meetings, partner check-ins, and internal planning sessions
• Coordinate data collection and documentation for monitoring, evaluation, impact measurement, and continuous improvement
• Prepare funder reports, progress updates, briefing materials, and reporting deliverables
• Provide program updates, analysis, and recommendations to senior leadership
• Manage relationships with employers, industry stakeholders, government representatives, workforce development organizations, and ecosystem partners
• Represent ICTC at industry events, conferences, employer briefings, and networking activities
• Develop strategic partnerships and identify opportunities for program growth, sustainability, renewal, and expansion
• Support proposal development, partnership development, and future funding opportunities
• Lead, coach, and coordinate program staff, facilitators, contractors, and subject matter experts
• Support workforce planning, recruitment, onboarding, training, retention, performance management, and professional development
• Establish team objectives, performance expectations, roles, responsibilities, and OKRs
• Foster a collaborative, inclusive, high-performing team culture
• Manage staff schedules, workloads, priorities, and resource allocation
• Support change management and cross-departmental collaboration
• Collaborate with the Evaluation and Impact team and delivery partner on program data, metrics, feedback, surveys, interviews, and reporting
• Review performance data and stakeholder feedback to identify risks, opportunities, and continuous improvement recommendations

Designer

• Lead end-to-end development of competency-based curriculum frameworks for technical and professional learning initiatives
• Translate skills and capabilities into curriculum architecture, including prerequisites, progression pathways, proficiency expectations, and learning outcomes
• Apply adult learning, competency-based education, backward design, and constructive alignment principles
• Define learning outcomes, evidence of learning, assessment approaches, and proficiency indicators
• Map courses, modules, and learning resources to identify coverage, duplication, and gaps
• Develop learner pathways from foundational knowledge to advanced or specialist capability
• Develop and maintain structured skills, competency, and training taxonomies
• Extract, normalize, and organize skills, capabilities, topics, competencies, prerequisites, outcomes, and proficiency levels
• Develop controlled vocabularies, aliases, definitions, classification rules, and cross-domain relationships
• Support metadata structures, mapping rules, and machine-readable outputs for digital platforms and learning systems
• Maintain source traceability, decision records, version control, and governance documentation
• Lead discovery across training materials, course inventories, competency frameworks, standards, policies, and documentation
• Plan and facilitate interviews, workshops, working sessions, and validation activities with stakeholders
• Synthesize qualitative and documentary evidence into findings, recommendations, and decision points
• Facilitate resolution of conflicting terminology and technical or pedagogical perspectives
• Incorporate learner perspectives to test clarity, usability, prerequisites, and progression pathways
• Bridge research and program design by translating labour market intelligence, skills evidence, and research into learning and workforce development solutions
• Collaborate with researchers, data scientists, program designers, facilitators, evaluators, and technology specialists
• Contribute learning design expertise to program concepts, proposals, pilots, and capacity-building initiatives
• Provide internal advice and quality assurance on learning architecture, curriculum coherence, assessment, and learner experience
• Lead assigned workstreams from planning through delivery within scope, timelines, milestones, and quality requirements
• Maintain workplans, decision logs, consultation records, version histories, and project documentation
• Communicate progress, risks, dependencies, and decisions to project leadership and external clients or funders
• Prepare and present frameworks, recommendations, and findings to technical and non-technical audiences
• Establish methodological standards and quality assurance practices
• Support governance and maintenance of taxonomies, competency frameworks, and curriculum structures
• Identify improvements to learning design methods, tools, templates, and cross-functional ways of working
• Contribute to related ICTC initiatives as priorities evolve

Program Manager

Senior Learning Designer