Animal Health Clinical Support Specialist

ICU Medical

. Provide clinical expertise and technical support regarding SurgiVet® and BCI brand products via phone, email, and automated call queues .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates clinical expertise in veterinary care with a strong foundation in anesthesia equipment and critical care devices, while effectively collaborating with cross-functional teams to enhance customer experience and ensure compliance with quality standards.

Highest-signal resume keywords

Active National Veterinary Technician LicensureClinical Veterinary Care ExperienceContinuous Quality Improvement PrinciplesTechnical Support and TroubleshootingMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Anesthesia EquipmentMonitoring EquipmentCritical Care DevicesClinical TrainingTechnical SupportQuality Standards ComplianceHazard/Risk AnalysisProduct InvestigationsCustomer Experience ImprovementVeterinary Emergency Care

Soft Skills

Outstanding CommunicationGroup Presentation SkillsSelf-Directed Problem-SolvingCollaborationTraining Capabilities

Certifications & Qualifications

Associate’s DegreeNational Veterinary Technician Licensure

Industry Keywords

FDA ComplianceISO 13485ISO 14001EHS RequirementsVeterinary ProductsTechnical Service DeskCall Center ExperienceClinical ResearchCustomer SupportContinuous Improvement Projects

About the role

Key responsibilities & impact

Provide clinical expertise and technical support regarding SurgiVet® and BCI brand products via phone, email, and automated call queues
Act as the primary contact for veterinary products within Technical Support
Coordinate with internal and distributor sales teams
Identify gaps in customer-facing materials and assist with product investigations
Lead and support continuous improvement projects focused on customer experience, workflow processes, quality, safety, and complaint trend reduction
Conduct clinical and technical training for internal teams, customers, and external vendors on-site and in the field
Review marketing and instructional materials for clinical accuracy
Collaborate with Quality, Regulatory, and Manufacturing teams on product complaints, hazard/risk analyses, discrepancy reports, engineering change orders, and returned product investigations
Evaluate patient safety impacts
Ensure adherence to company procedures, quality standards, and FDA, ISO 13485, ISO 14001, and EHS requirements
Provide coverage for team leads or coordinators as needed

Requirements

What you’ll need

Must be at least 18 years of age
Associate’s degree required
Active National Veterinary Technician Licensure (CVT, RVT, or LVT) required
Minimum of three (3) years of clinical veterinary care experience utilizing anesthesia products, monitoring equipment, and critical care devices
Strong clinical foundation in veterinary care, specifically regarding anesthesia equipment, monitors, ventilators, temperature management, and critical care disposables
Proven ability to troubleshoot complex technical and clinical scenarios remotely
Outstanding communication, group presentation, and training capabilities
Strong knowledge of Continuous Quality Improvement principles and cross-functional collaboration within regulatory and compliance structures
Self-directed problem-solving skills
Proficiency in the Microsoft Office Suite
Experience utilizing clinical research/journals to resolve technical inquiries
Practical experience in veterinary emergency, critical care, or specialty practice settings preferred
Prior experience in a call center/call-queue environment, technical service desk, or medical device customer support role preferred

Benefits

Comp & perks

Remote work arrangement
Typically requires travel less than 5% of the time