ICU Medical

Customer Support

• Provide clinical expertise and technical support regarding SurgiVet® and BCI brand products via phone, email, and automated call queues
• Act as the primary contact for veterinary products within Technical Support
• Coordinate with internal and distributor sales teams
• Identify gaps in customer-facing materials and assist with product investigations
• Lead and support continuous improvement projects focused on customer experience, workflow processes, quality, safety, and complaint trend reduction
• Conduct clinical and technical training for internal teams, customers, and external vendors on-site and in the field
• Review marketing and instructional materials for clinical accuracy
• Collaborate with Quality, Regulatory, and Manufacturing teams on product complaints, hazard/risk analyses, discrepancy reports, engineering change orders, and returned product investigations
• Evaluate patient safety impacts
• Ensure adherence to company procedures, quality standards, and FDA, ISO 13485, ISO 14001, and EHS requirements
• Provide coverage for team leads or coordinators as needed

Animal Health Clinical Support Specialist

Human Resources

• Support ICU Medical’s Workday implementation through requirements documentation, testing, data validation, reporting, and post-go-live support
• Partner with functional HR experts to capture global Core HCM requirements, validate system functionality, and ensure appropriate security
• Partner with senior leaders to determine the post-go-live operating model
• Serve as a hands-on expert across Workday Core HCM, Talent, Compensation, and Integrations modules
• Lead end-to-end Workday design and configuration after go-live
• Define and enforce configuration standards, naming conventions, and design principles
• Anticipate downstream impacts involving integrations, reporting, and data integrity
• Align Workday design decisions with broader HR technology architecture and future integrations
• Advise HR, Centers of Excellence, IT, Finance, and business leaders
• Translate ambiguous business requirements into solution options with trade-offs
• Own demand intake, prioritization, and decision frameworks
• Implement Workday Help for Tier 1-2 support for HR Operations and the broader HR organization
• Drive global consistency while allowing for regional and business nuance
• Maintain documentation, audit readiness, and change control discipline
• Lead complex Workday initiatives from design through deployment
• Identify automation and optimization opportunities across HR processes
• Build or guide advanced reports and dashboards
• Ensure data integrity, consistency, and usability
• Remain informed about technical advancements and participate in professional development and industry organizations

Senior Manager, HR Technology

Manager

• Develop, lead, and grow long-term collaborative business alliances and relationships with the largest and most strategic US non-acute assigned accounts
• Lead selling efforts for assigned strategic accounts, including driving sales growth through clinical and financial value propositions
• Develop, implement, and monitor enterprise contracting solutions
• Drive business growth strategies and conduct quarterly business reviews
• Support and guide executive-level decision-making processes
• Advise customers on solution options based on their needs
• Collaborate with ICU Medical senior leadership and align strategic account needs, market trends, and desired outcomes
• Orchestrate internal teams while serving as the main point of contact for the customer’s buying team
• Participate in post-sale account relationship and activity with the Alternate Site Account Manager
• Make pricing strategy decisions using data analytics and competitive marketing strategies
• Maintain contract and pricing integrity across assigned strategic accounts
• Document and maintain accurate and timely strategic account plans
• Apply market, competitive, and industry trends to account strategy
• Negotiate, influence, and communicate RFPs and RFIs
• Administer contract documents, membership lists, extensions, amendments, special programs, and communications
• Track executed agreements and evaluate sales growth against pricing concessions
• Develop customer-centric contracting strategies to maximize share of customer wallet
• Drive profitable revenue through project management of targeted speed-to-impact initiatives
• Serve as a trusted advisor to internal and external stakeholders and exceed annual sales targets

Manager, Corporate Accounts – Alternate Site

• Provide support to the Sales function and maintain communication with existing customers
• Act as the key liaison providing service, support, and assistance with general inquiries
• Serve as point of contact for assigned Sales Representatives and Region Managers
• Act as primary sales contact for Alternate Site customer base
• Assist in the sales cycle from initial inquiry to close of business
• Maintain and enhance relationships with existing customers in collaboration with the Sales team
• Respond to inbound inquiries with product information, marketing materials, and samples
• Provide product solutions and price quotes through authorized Distributor Inside Sales Departments
• Generate new sales opportunities from phone and email inquiries
• Provide technical support and maintain product and competitor knowledge
• Communicate with distributors, distributor representatives, and end users
• Manage ICU website inquiries related to sales opportunities
• Assist Sales Representatives with territory management, sales reports, and discrepancy research
• Coordinate sales forecast/pipeline data and wins/losses for the IKAP database
• Generate and submit sales documentation, including quotes, relationship forms, and GPO lookups
• Provide weekly reporting for high-priority or high-visibility items
• Manage the vendor credentialing process
• Support and perform special projects for corporate accounts and IDNs
• Liaise on internal and external sales communications
• Work on special projects as assigned

Sales Support Representative

Sales

• Build and maintain relationships with key decision makers to create future business opportunities
• Increase profitability and expand existing accounts by selling ICU Medical products
• Extend relationships into new areas and new accounts
• Provide limited post-sales implementation support
• Meet territory sales quota for ICU Infusion Therapy, Oncology, and Specialty products
• Master presentation skills and technical knowledge of ICU Medical products and relevant FDA, CDC, SHEA, INS, ONS, and ASHP guidelines
• Position ICU Medical offerings against competing products using clinical expertise
• Serve as a clinical expert and consultative problem solver for clinical and supply chain contacts
• Understand the assigned territory, customer base, contracts, pumps, solutions, and distribution models
• Conduct product trials and implementation of ICU Medical products
• Develop market knowledge and relationships with clinicians through local professional chapters
• Communicate with managers and align sales efforts with company and regional targets
• Work on special projects as needed

Portfolio Sales Specialist

Operations

• Drive priority improvements across Operations through implementation and measurable, sustained results
• Work directly with plants and functions to identify performance gaps, understand problems, identify root causes, and implement practical solutions
• Deploy improvement, plant, functional, technical, and systems resources to solve priority problems
• Lead larger improvements across plants, functions, or regions
• Establish common processes and standards and ensure improvements are implemented, documented, measured, sustained, and replicated
• Lead the Operations improvement organization, including Operational Excellence and Operations Systems teams
• Build improvement and problem-solving capability through methods, training, coaching, and hands-on support
• Share and scale successful improvements, documented standards, and lessons learned
• Align Operations Systems priorities with Operations and process improvement needs
• Serve as the bridge with IT, translating business and process needs into system requirements and solutions
• Drive system enhancements, integration, automation, and technology improvements
• Partner with IT and Operations teams through implementation and adoption
• Report to the Corporate Vice President, Global Operations

Senior Director, Global Operations Improvement

• Build and maintain relationships with internal and external stakeholders and key decision makers
• Create future business opportunities and expand existing accounts
• Sell ICU Medical Infusion Therapy, Devices, Oncology, Specialty products, and Services
• Meet territory sales quotas
• Present technical knowledge of ICU Medical products and relevant clinical guidelines to hospital clinicians
• Position ICU Medical offerings against competing products as a clinical expert and consultative problem solver
• Understand assigned territory, customer base, contracts, pumps, solutions, and distribution models
• Conduct product demonstrations of ICU Medical products
• Align sales efforts with sales teams and managers
• Support field sales with customer communications regarding backorders, allocations, pricing, and contracts
• Work on special projects

Associate Hospital Sales Representative, DSS

Analyst

• Plan and monitor shipments within ICU Medical’s distribution network
• Build and schedule loads
• Manage shipper and consignee relationships
• Manage carriers and KPI scorecards
• Track and trace shipments across truckload, LTL, drayage, ocean, parcel, and air transportation modes
• Resolve shipment issues involving labor disruptions, weather, natural disasters, and other interruptions
• Follow up on problem loads and update the Manager, Global Transportation
• Manage and communicate shipment tracking information
• Support carriers and the global supply chain function with transportation documentation, including BOL, SLI, SED, and hazardous declarations
• Obtain carrier rate quotes for projects and new transportation lanes
• Schedule and reschedule delivery appointments with origin-facility dispatchers
• Maintain Oracle Transportation Management System data and maximize preferred carrier use
• Tailor load scheduling to meet customer requirements
• Establish and maintain carrier routings across the ICU Medical transportation network
• Investigate product overages, shortages, and damage; document and file carrier claims
• Support carrier selection efforts and changes to preferred carrier usage
• Assist the Senior Transportation Analyst with freight-data compilation, analysis, and reporting
• Contribute to transportation-network continuous improvement and optimization
• Perform additional duties and special projects assigned by leadership
• Work primarily in a sedentary professional office environment using standard office equipment