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Clinical Nurse Consultant – Customer Success
ICU Medical. Drive post-implementation success for ICU Medical's infusion technologies through clinical expertise, data-driven consulting, and strategic customer engagement .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical data analytics and infusion therapy, providing actionable insights and strategic recommendations to enhance medication safety and workflow optimization. Proficient in delivering executive-level presentations and collaborating with cross-functional teams to ensure successful customer engagement and retention.
Highest-signal resume keywords
Clinical Data AnalyticsInfusion Therapy ExpertiseExecutive Presentation DeliveryClinical ConsultingInteroperability Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infusion Data AnalysisMedication Administration Best PracticesData-Driven ConsultingRoot-Cause InvestigationsPerformance ImprovementsTableauMicrosoft Office SuiteCRM/Business Automation Systems
Soft Skills
Strong Communication SkillsPresentation SkillsInterpersonal Skills
Tools & Technologies
ICU Medical Infusion DevicesSoftware PlatformsSmart Pump Utilization Metrics
Certifications & Qualifications
Unrestricted RN Nursing LicenseBachelor’s Degree in Nursing (BSN) or Pharmacy (PharmD/BS Pharmacy)
Industry Keywords
Acute Care Clinical ExperienceHealthcare InformaticsClinical InformaticsMedical Device SectorHealthcare IT
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Drive post-implementation success for ICU Medical's infusion technologies through clinical expertise, data-driven consulting, and strategic customer engagement
- Provide proactive support, infusion data analysis, and continuous optimization of infusion practices
- Serve as the primary clinical resource for assigned customer accounts transitioning from implementation to ongoing support
- Provide consultative guidance and strategic post-implementation onsite Wellness Checks
- Analyze and interpret complex infusion pump data, smart pump utilization metrics, alert management logs, and drug library compliance
- Translate data analytics into actionable clinical recommendations for medication safety, workflow optimization, root-cause investigations, and performance improvements
- Lead executive-level reporting and presentations for ICU Medical’s Executive Data Analytics Program
- Present strategic insights to C-suite, pharmacy, nursing, and informatics leadership
- Partner with Sales, Professional Services, Implementation, and Technical Support teams on customer onboarding, retention, and issue resolution
- Maintain subject-matter expertise on ICU Medical infusion devices, software platforms, interoperability solutions, and medication administration best practices
- Travel more than 50% of the time
Requirements
What you’ll need- Must be at least 18 years of age
- Bachelor’s degree in Nursing (BSN), Pharmacy (PharmD/BS Pharmacy), Healthcare Informatics, or a related clinical discipline
- Minimum of 5 years acute care clinical experience, preferably in infusion therapy or related fields
- Experience in clinical consulting, interoperability, clinical informatics preferred
- Experience using Tableau is a plus
- Strong communication, presentation, and interpersonal skills
- Proficiency in Microsoft Office Suite and CRM/business automation systems
- Unrestricted RN nursing license required
- Unrestricted driver license required
- Demonstrated background in clinical data analytics, executive presentation delivery, or clinical consulting within the medical device or healthcare IT sector
- May be remote in any state other than Colorado, California, Connecticut, Montana, Maine or New York
Benefits
Comp & perks- Equal Opportunity Employer commitment
- Reasonable accommodation for individuals with disabilities
- Remote work arrangement