Sales Support Representative

ICU Medical

. Provide support to the Sales function and maintain communication with existing customers .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales support capabilities, including customer relationship management, effective communication, and proficiency in sales documentation. Possesses a solid understanding of the medical device industry and excels in multitasking within a fast-paced environment.

Highest-signal resume keywords

Sales Support ExperienceCustomer Relationship ManagementMedical Device Industry KnowledgeProficient in Excel, Word, and OutlookExcellent Verbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales DocumentationSales Cycle AssistanceProduct SolutionsPrice QuotesSales ReportingTerritory ManagementDiscrepancy ResearchVendor Credentialing

Soft Skills

Excellent Organizational SkillsInterpersonal SkillsAttention to DetailMultitasking Ability

Industry Keywords

Sales FunctionCustomer BaseDistributor CommunicationICU Website ManagementCorporate AccountsIDNs

About the role

Key responsibilities & impact

Provide support to the Sales function and maintain communication with existing customers
Act as the key liaison providing service, support, and assistance with general inquiries
Serve as point of contact for assigned Sales Representatives and Region Managers
Act as primary sales contact for Alternate Site customer base
Assist in the sales cycle from initial inquiry to close of business
Maintain and enhance relationships with existing customers in collaboration with the Sales team
Respond to inbound inquiries with product information, marketing materials, and samples
Provide product solutions and price quotes through authorized Distributor Inside Sales Departments
Generate new sales opportunities from phone and email inquiries
Provide technical support and maintain product and competitor knowledge
Communicate with distributors, distributor representatives, and end users
Manage ICU website inquiries related to sales opportunities
Assist Sales Representatives with territory management, sales reports, and discrepancy research
Coordinate sales forecast/pipeline data and wins/losses for the IKAP database
Generate and submit sales documentation, including quotes, relationship forms, and GPO lookups
Provide weekly reporting for high-priority or high-visibility items
Manage the vendor credentialing process
Support and perform special projects for corporate accounts and IDNs
Liaise on internal and external sales communications
Work on special projects as assigned

Requirements

What you’ll need

Must be at least 18 years of age
High School diploma required
2 or more years’ experience in sales; preferably in medical device industry
Excellent verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to multitask and work in a fast-paced environment
High level of attention to detail
Proficient in Excel, Word and Outlook
Typically requires travel less than 5% of the time

Benefits

Comp & perks

Remote work arrangement
Travel typically less than 5% of the time