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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing customer interactions across various platforms while maintaining a service-oriented approach.
Highest-signal resume keywords
Customer Service ExperienceProficiency In English (C1)Excellent Communication SkillsProblem-Solving SkillsAbility To Multi-Task
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsCustomer Account ManagementCustomer Feedback AnalysisTechnical Issue ReportingSoftware Navigation
Soft Skills
Active ListeningInterpersonal SkillsPatienceAutonomySelf-Motivation
Industry Keywords
Customer QueriesCustomer InteractionsService ProvidersCustomer Support GoalsWork From Home
About the role
Key responsibilities & impact- Respond to customer queries via phone, email, or chat
- Identify customer needs and resolve problems and concerns
- Maintain customer accounts and records of customer interactions
- Collaborate with CS specialists, company areas, and service providers
- Conduct customer feedback surveys
- Analyze and report product malfunctions to the technical department
- Share customer requests and effective workarounds with team members
- Gather customer feedback and share it with Product, Sales, and Marketing teams
- Assist junior Customer Support Representatives
- Meet and exceed monthly customer support goals
- Provide guidance and process complaints and issues related to platform/app usage or products
- Recommend solutions to enhance the customer experience
Requirements
What you’ll need- Must be based in Córdoba capital, Argentina
- Customer service experience
- Proficiency in the English Language (C1)
- Excellent communication skills including active listening
- Service-oriented and problem-solving skills
- Patient when handling tough cases
- Autonomy/Self-motivation
- Ability to multi-task (phone, email, chat)
- Ability to navigate through multiple sites/software applications
- Good understanding of basic computer skills with the ability to learn new software
- Willingness learn new products, service, or new procedures
- Excellent interpersonal skills
- Home Internet connection (50mb minimum)
- Possibility of WFH in a silent space
- Availability to work during the weekends
- Prolonged periods sitting at a desk and working on a computer
Benefits
Comp & perks- Company-provided work laptop
- Paid time off
- Hybrid work schedule with 2 office days
- Friendly staff and an international team of people learning from one another
- Great benefits
- Travel discounts & credits