ID90 Travel

Customer Support

• Respond to customer queries via phone, email, or chat
• Identify customer needs and resolve problems and concerns
• Maintain customer accounts and records of customer interactions
• Collaborate with CS specialists, company areas, and service providers
• Conduct customer feedback surveys
• Analyze and report product malfunctions to the technical department
• Share customer requests and effective workarounds with team members
• Gather customer feedback and share it with Product, Sales, and Marketing teams
• Assist junior Customer Support Representatives
• Meet and exceed monthly customer support goals
• Provide guidance and process complaints and issues related to platform/app usage or products
• Recommend solutions to enhance the customer experience

Customer Support Agent