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Ideagen

Customer Support, Tier 1

Ideagen

. Serve as the first point of contact for customers .

Posted 10/8/2026full-timePampanga • PhilippinesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and problem-solving skills while effectively managing customer inquiries and technical issues. Proficient in using ticketing management tools to log and track customer interactions and resolutions.

Highest-signal resume keywords
Customer Service OrientationTicketing Management ToolsAnalytical SkillsProblem-Solving SkillsTime Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyPatienceCreativityMultitasking
Tools & Technologies
Ticketing System
Industry Keywords
Technical SupportHelpdesk RepresentativeDesktop SupportIT Service Management

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Serve as the first point of contact for customers
  • Address customer inquiries and issues with initial troubleshooting
  • Log and track customer issues using a ticketing system
  • Gather detailed information from customers to understand their problems
  • Resolve basic technical issues
  • Escalate complex cases to higher-level support
  • Provide feedback to customers and ensure satisfactory resolution

Requirements

What you’ll need
  • 1-2 years of experience in similar positions such as technical support, helpdesk representative, desktop support, or IT service management (preferred)
  • Proficient in ticketing management tools is an advantage
  • Strong analytical and problem-solving skills
  • Creative approach to finding solutions
  • Excellent customer service orientation with empathy and patience
  • Effective time management and multitasking in a fast-paced environment
  • Openness to using AI to improve how you work

Benefits

Comp & perks
  • Benefits at Ideagen
  • Flexible and inclusive application process
  • Reasonable adjustments available upon request