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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and technical support, with a focus on troubleshooting, platform optimization, and effective communication with diverse stakeholders. Proficient in SaaS products and integrations, ensuring successful onboarding and ongoing platform adoption.
Highest-signal resume keywords
Technical Account ManagementProblem-Solving SkillsCustomer Relationship ManagementSaaS Product FamiliarityTechnical Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Problem-SolvingEffective CommunicationCollaboration
Tools & Technologies
APIsEnterprise Software
Industry Keywords
Technical SupportImplementation ConsultantSolutions EngineerCustomer-Facing RolePlatform Optimization
About the role
Key responsibilities & impact- Build strong relationships with a portfolio of customers as their primary technical contact
- Support implementations, upgrades and platform changes
- Investigate and resolve complex technical issues
- Advise on integrations, configuration and platform optimisation
- Work with internal teams to share customer feedback and identify improvement opportunities
- Monitor customer health and proactively address technical risks
- Act as a trusted technical contact throughout onboarding, implementation and ongoing platform adoption
- Collaborate with customers, support teams, product specialists and engineers to maximise platform value
Requirements
What you’ll need- Experience in a Technical Account Manager, Solutions Engineer, Implementation Consultant or similar customer-facing technical role
- Strong problem-solving skills and ability to troubleshoot technical issues
- Confidence communicating with technical and non-technical stakeholders
- Experience managing multiple priorities and customer relationships
- Familiarity with SaaS products, APIs, integrations or enterprise software environments is beneficial
- Ability to work in a hybrid, full-time role in Sydney, Australia
Benefits
Comp & perks- Flexible and inclusive application process
- Reasonable adjustments available
- AI-enabled ways of working
- Hybrid working arrangement