Business Systems Support Specialist

Ideal Siding

. Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required .

Posted 10/27/2026full-timeBurnaby • CanadaJuniorMid-Level💰 CA$58,000 - CA$67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology onboarding and training, with a strong focus on creating and maintaining user-friendly training materials and providing effective application support. Proficient in managing user accounts and permissions within CRM and cloud applications while ensuring clear communication and collaboration with franchisees and internal teams.

Highest-signal resume keywords

Application SupportSaaS SupportTechnical OnboardingUser Account ManagementTraining Resource Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting SkillsUser Guide CreationVideo Tutorial DevelopmentCRM AdministrationCloud Application Management

Soft Skills

Patient CommunicationApproachable StylePrioritizationCollaborationRecord Keeping

Tools & Technologies

ServiceMinderGoogle WorkspaceSlackLearning Management SystemsSupport Ticketing Tools

Industry Keywords

Franchise SupportDistributed TeamsSaaS VendorsSecure Account PracticesMFA

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations
Use practical demonstrations and adapt training to different levels of technical experience
Gather feedback and update training materials as applications and company processes change
Serve as the first point of contact for franchisees and employees with technology questions or support requests
Clarify issues and determine whether they require user guidance, settings adjustment, vendor support, or another IT team member
Resolve routine software, login, access, and workflow issues
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution
Learn business operations and how applications support company processes
Support user account setup, permissions, and technology onboarding and offboarding across CRM and cloud applications
Work with internal teams and vendors, explaining business context and directing requests to the right contact
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools

Requirements

What you’ll need

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support
Experience delivering live software demonstrations or training, with confidence facilitating group sessions
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate
Strong written and spoken English, with a patient, approachable communication style
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others
Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack
Familiarity with learning management systems, knowledge bases, and support ticketing tools
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA
Must be located in the Metro Vancouver area or be able and willing to relocate and commute
Must describe current authorization to work in Canada, including conditions or expiry dates affecting full-time ongoing work

Benefits

Comp & perks

36-hour work week for a healthier work/life balance
Company parties
Dental insurance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Extended health benefits, including dental and vision care
Hybrid work with a minimum of 2 days per week at our Burnaby office
Opportunities to develop your technical and training skills as the company grows
Meaningful input into how we support users, deliver onboarding, and improve business systems
Flexible work from home options available
Premium Industry Wages
Flexible Schedule
Training and Support