Ideal Siding

Customer Support

• Engage with customers in a friendly and professional manner
• Actively listen to customer needs and concerns
• Provide prompt and accurate assistance
• Address inquiries and resolve issues effectively
• Collaborate with internal teams to resolve customer concerns and provide updates
• Maintain detailed records of customer interactions and transactions
• Identify opportunities to improve processes and customer service delivery
• Stay up-to-date with product knowledge and company policies
• Coordinate and schedule meetings for project managers
• Serve as the first point of contact for customers and guide them toward the next step in improving their homes

Customer Care Specialist

• Serve as the first point of contact for customers.
• Engage with customers, understand their needs, and guide them appropriately.
• Provide prompt and accurate assistance, address inquiries, and resolve issues.
• Collaborate with internal teams to resolve customer concerns and provide updates.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve processes and customer service delivery.
• Stay current on product knowledge and company policies.
• Coordinate and schedule meetings for project managers.
• Support homeowners pursuing siding and home exterior improvements.

Human Resources

• Serve as the primary HR advisor to the VP of Finance & Administration, leadership team, and department managers
• Oversee the full employee lifecycle, including recruitment, onboarding, internal changes, leaves, performance management, and offboarding
• Manage employee relations matters, workplace concerns, accommodations, investigations, and terminations
• Coach managers on performance expectations, feedback, documentation, and employee development
• Maintain HR policies, procedures, employment agreements, and employee records
• Ensure compliance with BC employment legislation and workplace requirements
• Coordinate benefits, payroll changes, leave administration, and HR systems
• Support workforce planning, compensation reviews, employee engagement, training, and retention initiatives
• Develop practical and scalable HR processes that support continued company growth
• Maintain regular in-office availability two days per week to support collaboration, employee needs, and leadership priorities
• Report directly to the VP of Finance & Administration
• Support a growing head office team of approximately 40 employees

Senior Human Resources Manager

Project Manager

• Review commercial scopes, estimates, material takeoffs, and proposals, providing feedback and recommendations
• Support franchisees from bid stage to signed contract, including RFIs, clarifications, value engineering, and bid positioning
• Review drawings, specifications, contracts, and project documentation to identify risks, gaps, or missing details
• Help franchisees strengthen pricing strategy, proposal quality, and bid competitiveness
• Support franchisees pursuing commercial building upgrade opportunities
• Help franchisees prepare for and navigate conversations with general contractors, property managers, developers, consultants, and commercial clients
• Follow up on active bids and keep commercial opportunities moving forward
• Help franchisees build stronger commercial relationships that lead to repeat business
• Support outbound commercial growth initiatives with the Commercial Division team
• Identify new opportunities, upsell potential, and cross-scope opportunities within active projects
• Improve estimating standards, proposal templates, training materials, and commercial workflows
• Provide operational support as the Commercial Division grows

Commercial Project Coordinator

• Review commercial scopes, estimates, material takeoffs, and proposals, providing feedback and recommendations
• Support franchisees from bid stage to signed contract, including RFIs, clarifications, value engineering, and bid positioning
• Review drawings, specifications, contracts, and project documentation to identify risks, gaps, or missing details
• Help franchisees strengthen pricing strategy, proposal quality, and bid competitiveness
• Support franchisees pursuing commercial building upgrade opportunities
• Help franchisees prepare for and navigate conversations with general contractors, property managers, developers, consultants, and commercial clients
• Follow up on active bids and keep commercial opportunities moving forward
• Help franchisees build stronger commercial relationships that lead to repeat business
• Support outbound commercial growth initiatives with the Commercial Division team
• Identify new opportunities, upsell potential, and cross-scope opportunities within active projects
• Improve estimating standards, proposal templates, training materials, and commercial workflows

Accountant

• Manage full-cycle bookkeeping and accounting, including accounts payable, accounts receivable, bank and credit card reconciliations, journal entries, and general ledger maintenance
• Manage accounts receivable, including invoicing, payment application, account reconciliations, aging reviews, collections, and follow-up on outstanding balances
• Prepare GST returns for review and support other tax and regulatory reporting requirements
• Process and review payroll, including payroll reconciliations, vacation pay, employee changes, and related payroll reporting
• Prepare monthly financial statements, management reports, and supporting schedules for multiple entities and franchise locations
• Perform financial statement analysis, identify trends and variances, and highlight items requiring management attention
• Support the Director of Finance with month-end and year-end close, including reconciliations, accruals, adjusting entries, and working papers
• Assist with budgeting, expense monitoring, and variance analysis
• Maintain accurate accounting records and ensure compliance with accounting standards, company policies, and internal controls
• Prepare reconciliations, schedules, and supporting documentation for year-end reviews and audits
• Identify opportunities to improve and automate accounting processes, reporting, and financial workflows
• Work under the direct supervision of the Director of Finance
• Support franchisees across Canada and the U.S.

Ideal Siding

Customer Care Specialist

Customer Care Specialist

Senior Human Resources Manager

Senior Human Resources Manager

Commercial Project Coordinator

Commercial Project Coordinator

Intermediate Accountant

Intermediate Accountant