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About the role
Key responsibilities & impact- Engage with customers in a friendly and professional manner
- Actively listen to customer needs and concerns
- Provide prompt and accurate assistance
- Address inquiries and resolve issues effectively
- Collaborate with internal teams to resolve customer concerns and provide updates
- Maintain detailed records of customer interactions and transactions
- Identify opportunities to improve processes and customer service delivery
- Stay up-to-date with product knowledge and company policies
- Coordinate and schedule meetings for project managers
- Serve as the first point of contact for customers and guide them toward the next step in improving their homes
Requirements
What you’ll need- Previous experience in a customer service, call centre, or administrative role is preferred but not required
- Previous experience working with a US customer database is preferred
- Must have proficiency in using customer support software and systems
- Strong passion for delivering exceptional quality of service
- Excellent verbal and written communication skills
- Empathy and strong problem-solving skills
- Ability to work collaboratively in a team environment
- Proactive and adaptable mindset
- Broad availability for shifts between 5:00 AM and 6:00 PM, including Saturdays once or twice a month
- Fast-speed internet connection required for working from home
- Reliability is essential
- Authorization to work full-time on an ongoing basis in Canada
- Located in the Metro Vancouver area and able and willing to commute
Benefits
Comp & perks- Hybrid work schedule
- 36-hr work week for a healthy work/life balance
- Company parties
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Supportive and collaborative team environment
- Flexible hybrid schedule (1–2 days/week in-office)
- Opportunity to learn, grow, and advance your career
- Flexible work from home options