Customer Service Representative

Ideal Tridon Group

. Respond to customer enquiries by telephone, email and other approved communication channels .

Posted 9/19/2026full-timeBoyertown • Pennsylvania • United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage inquiries, resolve concerns, and maintain accurate records in CRM and ERP systems. Capable of collaborating effectively with internal teams while expanding product knowledge in a technical B2B environment.

Highest-signal resume keywords

Customer Service OrientationCRM ProficiencyOrder Management ExperienceExcellent Communication SkillsTechnical Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCRM SystemsERP SystemsProduct Information ResearchData Entry

Soft Skills

Active ListeningOrganizational SkillsDependabilityProblem-SolvingCollaboration

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

ManufacturingEngineered ProductsHygienic ProcessingLife SciencesB2B Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Respond to customer enquiries by telephone, email and other approved communication channels
Provide non-technical support and coordinate technical questions with relevant specialists
Own customer concerns through initiation, communication and resolution
Handle complex or unusual requests and escalate when specialist or management support is required
Receive, review and accurately enter customer orders
Support quotation, order-status and general commercial enquiries with Internal Sales
Communicate order requirements, changes, availability and next steps to customers
Document and transfer customer requests to appropriate internal teams
Maintain accurate customer accounts and interaction records in CRM, ERP and customer relationship systems
Research product information and support customer requests
Collaborate with Internal Sales, External Sales, Engineering, Operations, Supply Chain and other specialists
Escalate issues while remaining accountable for customer communication
Expand product, application and process knowledge
Contribute to continuous improvement initiatives
Identify additional customer requirements and communicate potential opportunities to Sales
Provide customer feedback and service insights to improve products, processes and commercial decisions

Requirements

What you’ll need

High school diploma or equivalent required
Previous customer service, inside sales, order management or related commercial experience required
Excellent written and verbal communication skills, including active listening
Strong customer-service orientation with the ability to resolve concerns professionally and efficiently
Organized, dependable and comfortable managing multiple priorities in a busy team environment
Strong computer literacy with the ability to learn CRM, ERP and product-information systems
Ability to work independently within established procedures while collaborating effectively as part of a wider commercial team
Curiosity and willingness to develop technical product knowledge
Must be willing and able to perform any related or additional duties as assigned
Experience in manufacturing, engineered products, hygienic processing, life sciences or another technical B2B environment is advantageous
Experience with CRM and ERP platforms is advantageous
Prolonged periods sitting at a desk and working on a computer may be required
Must be able to lift up to 15 pounds at times
Must be comfortable working both collaboratively within a team and independently

Benefits

Comp & perks

Medical/Dental/Vision Insurance
Company paid Short-Term and Long-Term Disability Insurance
Company paid Basic Life and AD&D Insurance
Generous 401(k) retirement plan
Flexible Spending Account
Health Savings Account
Generous PTO
Company Paid Holidays