Ideal Tridon Group

Inventory Specialist

• Monitor and maintain inventory levels for manufacturing operations
• Process and track purchase orders and changes
• Perform cycle counts and record results
• Compile inventory information, including consumption rate, characteristics, value, and stock on hand, to determine replenishment needs
• Input data and generate audit reports
• Coordinate physical movement of parts and materials
• Update receiving-related systems
• Monitor material handling activities and internal customer delivery expectations
• Report to the shift supervisor and provide report data to management
• Record and track shipping transactions using a scan gun
• Forecast Bill of Materials (BOM) with team leaders and supervisors
• Inspect manufactured goods for defects, quality, material, size, and specifications
• Perform quality checks and housekeeping in the 5S area/aisle
• Follow SOPs and all applicable safety protocols
• Perform other related duties as assigned

Inventory Specialist – 2nd Shift

System Administrator

• Support IT devices and applications worldwide, including servers, PCs, network switches, phone systems, ERP systems, user applications, and wireless access points
• Maintain the infrastructure for Global Ideal Tridon Group companies, including hardware and software applications
• Maintain and protect company proprietary and confidential information
• Configure the ERP system and support Syspro systems
• Build PCs and develop desktop images
• Maintain switches, servers, wireless access points, and network infrastructure
• Run cabling and move hardware
• Administer Windows, SQL Server, Active Directory, VMware, DHCP, DNS, WSUS, firewalls, antivirus, backups, and phone systems
• Evaluate and implement new systems and technologies
• Support worldwide users, including work-from-home users and after-hours needs
• Maintain SharePoint, Cognos, FileMaker, and Infor EDI
• Perform other tasks as required

Customer Support

• Respond to customer enquiries by telephone, email and other approved communication channels
• Provide non-technical support and coordinate technical questions with relevant specialists
• Own customer concerns through initiation, communication and resolution
• Handle complex or unusual requests and escalate when specialist or management support is required
• Receive, review and accurately enter customer orders
• Support quotation, order-status and general commercial enquiries with Internal Sales
• Communicate order requirements, changes, availability and next steps to customers
• Document and transfer customer requests to appropriate internal teams
• Maintain accurate customer accounts and interaction records in CRM, ERP and customer relationship systems
• Research product information and support customer requests
• Collaborate with Internal Sales, External Sales, Engineering, Operations, Supply Chain and other specialists
• Escalate issues while remaining accountable for customer communication
• Expand product, application and process knowledge
• Contribute to continuous improvement initiatives
• Identify additional customer requirements and communicate potential opportunities to Sales
• Provide customer feedback and service insights to improve products, processes and commercial decisions

Customer Service Representative

Operator

• Operate presses to cut, shape, and design metal of various types and gauges
• Work in a non-climate-controlled manufacturing environment that may contain dust and debris and may be loud
• Load and unload metal coils and ensure machines do not run out of materials
• Locate products
• Troubleshoot machine malfunctions or irregularities
• Fix machines to run and operate properly
• Perform preventative maintenance on presses
• Follow standard operating procedures and applicable safety procedures
• Properly handle finished parts and products
• Monitor product quality and perform quality checks
• Perform housekeeping at the machine
• Complete production reporting
• Work the Sunday–Thursday third shift, 10:00 p.m.–6:30 a.m., with overtime as needed, including weekends
• Perform other related duties as assigned

Press Operator – 3rd Shift

• Set up and operate headers, slotters, and thread rollers for production of fasteners and precision metal components
• Select tooling, adjust machine settings, and install fixtures according to production specifications
• Load metal wire or rods and adjust feeding and cutting mechanisms
• Program and adjust machine controls, including speed, feed rate, and tooling positions
• Monitor temperature, pressure, speed, and material flow to maintain quality and prevent malfunctions
• Conduct test runs and inspections before full production runs
• Troubleshoot equipment malfunctions, identify root causes, and implement corrective actions
• Perform routine maintenance, including cleaning, lubricating, and inspecting machinery
• Conduct dimensional, visual, and functional quality inspections
• Record machine settings, material usage, output, downtime, and quality results
• Follow safety protocols, SOPs, and regulatory guidelines
• Perform other related duties as assigned

Inventory Specialist – 2nd Shift

System Administrator

Customer Service Representative

Press Operator – 3rd Shift

Header-Threader Set Up Operator – 2nd Shift